Proton Pass vs Bitwarden: which app has fewer problems?
We compared 500 recent App Store reviews of Proton Pass and 300 recent App Store reviews of Bitwarden, each classified by AI into 7 complaint themes (latest review 2026-10-22). Proton Pass has fewer complaints overall: 33% of its recent reviews contain a complaint, vs 46% for Bitwarden.
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Ratings at a glance
| App | All-time US rating | Ratings | Avg in our sample | Reviews analysed | Reviews with a complaint | Sample dates |
|---|---|---|---|---|---|---|
| Proton Pass | 4.8★ | 9k | 3.88★ | 500 | 33% | 2024-08-28 – 2026-10-22 (786 d) |
| Bitwarden | 4.8★ | 35k | 3.34★ | 300 | 46% | 2024-09-05 – 2026-10-22 (778 d) |
Complaint themes side by side
| Theme | Proton Pass | Bitwarden |
|---|---|---|
| Bugs | 26% (128) | 43% (129) |
| Crashes / freezes | 4% (20) | 9% (27) |
| Performance | 3% (13) | 4% (12) |
| UX / design | 7% (33) | 7% (20) |
| Pricing / subscription | 7% (34) | 2% (6) |
| Ads | 0% (0) | 0% (1) |
| Feature requests | 20% (98) | 10% (29) |
Verdict: which one has fewer problems?
Across the latest 800 App Store reviews we collected, Proton Pass has the lower share of reviews with a complaint (33%) and Bitwarden the higher (46%). The biggest single difference is in bug complaints: 43% of Bitwarden reviews mention them, vs 26% for Proton Pass. Each app's own biggest complaint theme: Proton Pass, bugs (128 reviews); Bitwarden, bugs (129 reviews). Average star rating in the samples: 3.88★ (Proton Pass) vs 3.34★ (Bitwarden). Time span of each sample: Proton Pass 786 days (2024-08-28 to 2026-10-22); Bitwarden 778 days (2024-09-05 to 2026-10-22). The samples cover comparable periods, so the comparison is reasonably like-for-like.
- Fewer bug problems: Proton Pass, 26% of its reviews vs 43% for Bitwarden.
- Fewer crash and freeze problems: Proton Pass, 4% of its reviews vs 9% for Bitwarden.
- Performance (slowness, battery, storage) complaints: roughly tied (Proton Pass 3%, Bitwarden 4% of reviews).
- UX / design complaints: roughly tied (Proton Pass 7%, Bitwarden 7% of reviews).
- Fewer pricing and subscription problems: Bitwarden, 2% of its reviews vs 7% for Proton Pass.
- Ad complaints: roughly tied (Proton Pass 0%, Bitwarden 0% of reviews).
- Fewest feature requests: Bitwarden, 10% of its reviews vs 20% for Proton Pass.
Top 3 specific issues for each app
Proton Pass
- Fix login / account access (67 reviews, severity 2.4/3)
- Stop data / progress loss (33 reviews, severity 2.5/3)
- Ship the most requested feature (30 reviews, severity 1.9/3)
Bitwarden
- Fix login / account access (88 reviews, severity 2.4/3)
- Fix features broken by the latest update (28 reviews, severity 2.5/3)
- Stop data / progress loss (30 reviews, severity 2.2/3)
FAQ
Which has fewer problems overall: Proton Pass or Bitwarden?
In the most recent App Store reviews we analysed, Proton Pass had the lower share of reviews with a complaint (33% of 500) and Bitwarden the higher (46% of 300).
Which has fewer bug complaints: Proton Pass or Bitwarden?
Proton Pass. Proton Pass: 128 of 500 recent reviews (26%); Bitwarden: 129 of 300 recent reviews (43%).
Which has fewer crash and freeze complaints: Proton Pass or Bitwarden?
Proton Pass. Proton Pass: 20 of 500 recent reviews (4%); Bitwarden: 27 of 300 recent reviews (9%).
Which has fewer pricing and subscription complaints: Proton Pass or Bitwarden?
Bitwarden. Proton Pass: 34 of 500 recent reviews (7%); Bitwarden: 6 of 300 recent reviews (2%).
Which has fewer ad complaints: Proton Pass or Bitwarden?
In our samples they are roughly tied: Proton Pass: 0 of 500 recent reviews (0%); Bitwarden: 1 of 300 recent reviews (0%).
Which is rated higher on the App Store: Proton Pass or Bitwarden?
All-time US App Store ratings: Proton Pass 4.8★ from 9k ratings; Bitwarden 4.8★ from 35k ratings. Proton Pass is higher, but all-time ratings move slowly; the recent-review samples above show current problems.
What is the most common complaint about Proton Pass and Bitwarden?
Proton Pass: bugs (128 of 500 reviews), top-ranked fix: “fix login / account access”; Bitwarden: bugs (129 of 300 reviews), top-ranked fix: “fix login / account access”.
Full reports
- Proton Pass reviews: top complaints and what users want fixed
- Bitwarden reviews: top complaints and what users want fixed
More comparisons
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