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1Password app reviews: what users complain about

We ran Revunda on 300 of the most recent public App Store reviews of 1Password: Password Manager (Password managers, by AgileBits Inc.) from 2 storefronts, dated 2023-02-23 to 2026-10-22. Average rating in this sample: 2.72★. Its all-time US App Store rating is 4.7★ from 44K ratings. 183 reviews contained a complaint; the biggest theme was bugs (61%).

Building a password managers app? 183 of these 1Password reviews contained a complaint, led by bugs (61%). Get the same analysis of your own app: paste your App Store link at checkout and the PDF (complaint themes, severity, version trends, 10 ranked fixes) arrives within 24–48 h.
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Complaint categories

CategoryReviewsShare of complaintsAvg severity (0–3)
Bugs11161%2.4
Pricing / subscription7642%2.5
UX / design5832%2.2
Feature requests4826%2.3
Performance169%2.2
Crashes / freezes137%2.5

A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.

Top issues, ranked by reviews × severity

  1. Justify or adjust the price: 56 complaining reviews, avg severity 2.5/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
    “Great password manager that I personally enjoyed using over the last few years. As of today though, I have cancelled my subscription after a price hike that makes it more expensive than its competitors. A price hike that was reasoned down to “added value,” a…” (1★, v8.12.4, GB)
  2. Fix login / account access: 56 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
    “Everytime I open the app it shows any random login from my account in edit mode. Sometimes accidentally end up modifying them without intending to. Also if I search for specific login when I click on it a totally different login will show up. This never used…” (1★, v8.10.28, GB)
  3. Soften the redesign backlash: 55 complaining reviews, avg severity 2.4/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
    “The most recent release limits the user’s ability to do simple operations such as pasting information into a field. It seems as if they have made a commitment to a fixed sequence of actions that all users must take under all circumstances. This poor UI design…” (4★, v8.10.7, CA)
  4. Simplify navigation: 28 complaining reviews, avg severity 2.3/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
    “I have been using 1P for many years. It still isn’t intuitive to use. I am trying to change a password for a big box store. At first I could not easily find the password generator. Then I get a suggested password. When I try to confirm it, I get a differe…” (1★, v8.10.28, CA)
  5. Fix features broken by the latest update: 24 complaining reviews, avg severity 2.3/3. What to do: Add regression tests for the features users name in these reviews before the next release.
    “Since the updates, secure notes cannot be updated properly anymore. It doesn't seem to matter what text size I have on my iPhone, but I try to add a new item to a particular note and it takes me somewhere further down the page and I cannot scroll up. This mea…” (2★, v8.10.2, CA)
  6. Answer support requests: 20 complaining reviews, avg severity 2.6/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
    “Using sloppy AI to respond to customer support emails with nonsensical replies. Don’t bother with this terrible app.” (1★, v8.12.5, GB)

Rating by app version (newest first)

VersionReviewsAvg starsShare with a complaint
8.12.4072.471%
8.12.3652.0100%
8.12.3442.050%
8.12.3253.640%
8.12.30153.740%

Versions with fewer than 3 reviews in the sample are left out.

FAQ

What do users complain about most in 1Password?

In 300 recent App Store reviews (2023-02-23 to 2026-10-22), the most common complaint theme was bugs (61% of complaining reviews), and the top specific issue was “justify or adjust the price” (56 reviews).

How many 1Password reviews are negative?

183 of 300 recent reviews (61%) contained a complaint. Average rating in this sample: 2.72★. Its all-time US App Store rating is 4.7★ from 44K ratings.

Can I get the same report for my own app?

Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.

How to read this

Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with AgileBits Inc..

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