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LastPass app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of LastPass Password Manager (Password managers, by LastPass US LP) from 3 storefronts, dated 2024-08-16 to 2026-10-22. Average rating in this sample: 2.67★. Its all-time US App Store rating is 4.4★ from 57K ratings. 174 reviews contained a complaint; the biggest theme was bugs (88%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 153 | 88% | 2.5 |
| Feature requests | 43 | 25% | 2.3 |
| Pricing / subscription | 43 | 25% | 2.6 |
| UX / design | 34 | 20% | 2.3 |
| Performance | 13 | 7% | 2.6 |
| Crashes / freezes | 9 | 5% | 2.7 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Fix login / account access: 116 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I’m on my iPad that has been verified many times with LastPass. I need to enter the password for my email account, so I log into LastPass with my master password and I’m BLOCKED. Guess where I need to go to get a code…yup, my email address. Thankfully I also…” (3★, v6.32.0, CA) - Answer support requests: 66 complaining reviews, avg severity 2.6/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“The app is ok but customer service support is horrible. I have been trying to get help and have been on your website only to keep going round and round in a circle - basically getting no where because you can’t find the help needed from the website links and i…” (2★, v6.13.0, GB) - Stop data / progress loss: 24 complaining reviews, avg severity 2.6/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Thanks to LastPass my personal data was stolen when they suffered a data breach. The company has no credibility” (1★, v6.21.0, GB) - Soften the redesign backlash: 15 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“This is my go to, but on the iPad it seems unsearchable now… so you put “Google” in looking for your Google password and nothing happens, you have to scroll down….” (3★, v6.15.0, GB) - Simplify navigation: 14 complaining reviews, avg severity 2.2/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“I don’t attempt election find LastPass particularly user friendly, especially when I am trying to solve a problem. It is very old fashioned with the ticket system. FAQ’s has these generic Q&As which seldom answer the questions/ problems I’ve experienced. At t…” (3★, v6.16.2, CA) - Fix features broken by the latest update: 12 complaining reviews, avg severity 2.2/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“Updated review - has now been broken for over 6 months.” (1★, v6.29.0, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 6.61.0 | 4 | 2.5 | 25% |
| 6.60.0 | 16 | 2.6 | 62% |
| 6.59.0 | 16 | 2.8 | 56% |
| 6.58.0 | 19 | 2.6 | 68% |
| 6.57.0 | 31 | 3.4 | 32% |
| 6.56.0 | 19 | 3.2 | 37% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in LastPass?
In 300 recent App Store reviews (2024-08-16 to 2026-10-22), the most common complaint theme was bugs (88% of complaining reviews), and the top specific issue was “fix login / account access” (116 reviews).
How many LastPass reviews are negative?
174 of 300 recent reviews (58%) contained a complaint. Average rating in this sample: 2.67★. Its all-time US App Store rating is 4.4★ from 57K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with LastPass US LP.
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