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American Airlines app reviews: what users complain about

We ran Revunda on 300 of the most recent public App Store reviews of American Airlines (Travel, by American Airlines) from 3 storefronts, dated 2019-01-30 to 2026-10-22. Average rating in this sample: 2.86★. Its all-time US App Store rating is 4.8★ from 1.7M ratings. 150 reviews contained a complaint; the biggest theme was bugs (82%).

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Complaint categories

Category	Reviews	Share of complaints	Avg severity (0–3)
Bugs	123	82%	2.4
Feature requests	63	42%	2.3
UX / design	31	21%	2.3
Pricing / subscription	24	16%	2.2
Performance	19	13%	2.4
Crashes / freezes	12	8%	2.7
Ads	3	2%	2.1

A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.

Top issues, ranked by reviews × severity

Fix login / account access: 21 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Can’t get an email for verification for a log in. No phone number to call!!! Ridiculous!” (3★, v2026.30, US)
Stop data / progress loss: 18 complaining reviews, avg severity 2.4/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Garbage app, buggy? Can’t input us residence when visiting, it has a bug that deletes all data. Fire the programmers” (1★, v2024.4, CA)
Answer support requests: 18 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Won’t let me check in. Garbage customer service/ help line. If I could give 0 stars I would because it doesn’t work” (1★, v2024.10, CA)
Fix in-use crashes and freezes: 13 complaining reviews, avg severity 2.5/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Almost impossible to use as the app keeps crashing. Trying to establish where my flight credits are via the chat. Can’t help but wonder if it’s all deliberately rubbish so you can’t actually find out any information and use flight credits.” (1★, v2026.1, GB)
Simplify navigation: 12 complaining reviews, avg severity 2.2/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Don’t write a lot of reviews, but I’ve never had to try so hard to purchase a plane ticket. First of all when you try to book a flight and try to select which airport on the mobile app the enter button is blocked due to the bottom of the page. Second of all,…” (1★, v2023.21, CA)
Improve content quality: 10 complaining reviews, avg severity 2.1/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“All attempts to book online to LGA and JFK failed; despite input the correct airport the destination changes!!” (1★, v2023.18, GB)

Rating by app version (newest first)

Version	Reviews	Avg stars	Share with a complaint
2026.31	19	3.8	32%
2026.30	66	3.9	23%
2026.29	15	4.4	0%
2026.26	3	4.7	0%

Versions with fewer than 3 reviews in the sample are left out.

FAQ

What do users complain about most in American Airlines?

In 300 recent App Store reviews (2019-01-30 to 2026-10-22), the most common complaint theme was bugs (82% of complaining reviews), and the top specific issue was “fix login / account access” (21 reviews).

How many American Airlines reviews are negative?

150 of 300 recent reviews (50%) contained a complaint. Average rating in this sample: 2.86★. Its all-time US App Store rating is 4.8★ from 1.7M ratings.

Can I get the same report for my own app?

Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.

How to read this

Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with American Airlines.

Compare American Airlines with rivals

Delta vs United Airlines vs American Airlines: which has fewer problems?

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All 216 app reports · Free App Store rating badge for your site

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