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Zoom app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Zoom Workplace (Video calls, by Zoom Communications, Inc.) from 1 storefronts, dated 2026-08-15 to 2026-10-22. Average rating in this sample: 3.58★. Its all-time US App Store rating is 4.7★ from 3.3M ratings. 100 reviews contained a complaint; the biggest theme was bugs (76%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 76 | 76% | 2.2 |
| Feature requests | 31 | 31% | 2.0 |
| UX / design | 20 | 20% | 1.9 |
| Performance | 12 | 12% | 2.1 |
| Crashes / freezes | 11 | 11% | 2.4 |
| Pricing / subscription | 6 | 6% | 2.2 |
| Ads | 1 | 1% | 2.0 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Fix login / account access: 20 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Will not process any function to sign in, or sign up, or change password. 8/23/26” (1★, v7.1.5, US) - Soften the redesign backlash: 14 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The new update is really horrible, I have some clients that I schedule them 3 months ahead and I have to scroll down 3 months to get the link unlike before the update I only had my meeting listed not all days of each months which is really horrible and time co…” (1★, v7.1.8, US) - Improve content quality: 10 complaining reviews, avg severity 2.0/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Search yields no content. Looking for Help for capability to engage Zoom client service on an issue; no capability under any module. Scheduled meeting for 3 weeks out, included invitees; no capability to send or otherwise distribute the meeting. Must copy and…” (1★, v7.1.5, US) - Simplify navigation: 10 complaining reviews, avg severity 1.9/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“This app needs revision. It doesn’t match w/today’s zoom needs & its feel is very antiquated. I need the functionality ti be available w/having to click onto so many different links. I was only trying to get my profile pic updated or trying to find where I was…” (2★, v7.1.8, US) - Fix features broken by the latest update: 8 complaining reviews, avg severity 2.2/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“The new update on the zoom app was supposed to improve the experience when using the app. But unfortunately, the new feature on the chat has made it very difficult to keep track of everyone that’s in the zoom meeting. The chat area has the “Everyone” button wh…” (2★, v7.2.1, US) - Answer support requests: 7 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Zoom only cares about certain devices and, for example, the iPad setup is pretty terrible. Also, good luck with customer service. They seem to just not care. Go with another meeting platform. There are too many to chose from to chose zoom….” (1★, v7.2.1, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 7.2.1 | 109 | 3.7 | 27% |
| 7.2.0 | 42 | 3.6 | 40% |
| 7.1.8 | 67 | 3.5 | 37% |
| 7.1.5 | 81 | 3.5 | 35% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Zoom?
In 300 recent App Store reviews (2026-08-15 to 2026-10-22), the most common complaint theme was bugs (76% of complaining reviews), and the top specific issue was “fix login / account access” (20 reviews).
How many Zoom reviews are negative?
100 of 300 recent reviews (33%) contained a complaint. Average rating in this sample: 3.58★. Its all-time US App Store rating is 4.7★ from 3.3M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Zoom Communications, Inc..
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