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Booking.com app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Booking.com: Hotels & Travel (Travel, by Booking.com) from 3 storefronts, dated 2026-08-29 to 2026-10-22. Average rating in this sample: 3.21★. Its all-time US App Store rating is 4.8★ from 2.2M ratings. 86 reviews contained a complaint; the biggest theme was pricing / subscription (72%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 62 | 72% | 2.2 |
| Bugs | 26 | 30% | 2.3 |
| Feature requests | 13 | 15% | 2.2 |
| UX / design | 8 | 9% | 2.2 |
| Performance | 5 | 6% | 2.3 |
| Crashes / freezes | 4 | 5% | 2.9 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 77 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“⭐️ 1/5 Absolutely terrible customer support. It is unbelievably difficult to contact Booking.com when something goes wrong. There is no proper way to speak to someone directly, and messages are either ignored or take far too long to get a response. I’ve now…” (1★, v70.3, GB) - Make trials and renewals transparent: 21 complaining reviews, avg severity 2.2/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Earlier in the day I had searched apartments in Funchal however, the flights didn’t work so later I looked for apartments in Faro. Unbeknown to me, the search switched back to Funchal (even though I’d entered Faro with different dates)! I only noticed when I…” (1★, v70.2, GB) - Improve content quality: 13 complaining reviews, avg severity 2.2/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“The do not verify their properties. They do not have AI tools in place to cross check listings on other websites to confirm property availability or the accuracy of the pricing they list on their site. They allow direct payment off platform (even though they t…” (1★, v70.6, US) - Justify or adjust the price: 11 complaining reviews, avg severity 2.0/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Warning to future travelers: do not book this property. The listing is severely misleading, and as multiple recent guest reviews confirm, this is an ongoing pattern. First, the actual physical location of the property is completely different from the map pin s…” (1★, v70.6, GB) - Stop data / progress loss: 6 complaining reviews, avg severity 2.2/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“terrible update! it wiped out all my records, my correspondence with properties for my upcoming bookings, wiped out all the records of my countless booking transactions and reviews and demoted me from genius 3 to genius 1. on top of that it took a stream-li…” (1★, v69.7, CA) - Fix notifications: 6 complaining reviews, avg severity 2.0/3. What to do: Check notification delivery and let users control frequency in settings.
“Please remove old notification icons from past bookings. It shows an unread msg, but the message won’t load and it’s attached to an old booking. Update: I’ve updated the app, resigned in and the same issue remains.” (2★, v70.7, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 70.7 | 47 | 3.4 | 32% |
| 70.6 | 57 | 3.4 | 23% |
| 70.5.1 | 21 | 3.1 | 29% |
| 70.5 | 20 | 3.7 | 20% |
| 70.4 | 46 | 2.8 | 37% |
| 70.3 | 28 | 3.0 | 29% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Booking.com?
In 300 recent App Store reviews (2026-08-29 to 2026-10-22), the most common complaint theme was pricing / subscription (72% of complaining reviews), and the top specific issue was “answer support requests” (77 reviews).
How many Booking.com reviews are negative?
86 of 300 recent reviews (29%) contained a complaint. Average rating in this sample: 3.21★. Its all-time US App Store rating is 4.8★ from 2.2M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Booking.com.
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