Revunda · Free mini check · Sample reports · Rating badge · All app reports · App comparisons
Google Maps app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Google Maps (Navigation, by Google) from 3 storefronts, dated 2026-10-01 to 2026-10-22. Average rating in this sample: 2.72★. Its all-time US App Store rating is 4.7★ from 7.4M ratings. 141 reviews contained a complaint; the biggest theme was bugs (72%).
Free App Store check Get the full report for your app – €19 20 ready replies to your real bad reviews – €9 See a sample report
Competing with Google Maps? Compare your app with Google Maps and one more rival – Competitor Pack €29 · see a real replies sample
Download the full Google Maps report (PDF, free)
Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 102 | 72% | 2.1 |
| UX / design | 59 | 42% | 2.0 |
| Feature requests | 51 | 36% | 2.0 |
| Crashes / freezes | 23 | 16% | 2.6 |
| Performance | 10 | 7% | 2.5 |
| Pricing / subscription | 5 | 4% | 2.1 |
| Ads | 3 | 2% | 2.0 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Improve content quality: 65 complaining reviews, avg severity 2.0/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“I received a fine after Google Maps directed me into a restricted street. This isn’t just an inconvenient wrong turn — your misleading navigation has real financial consequences. An app from a company the size of Google should be able to account for road rest…” (1★, v26.40.3, GB) - Soften the redesign backlash: 57 complaining reviews, avg severity 2.0/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“I don’t like the new voice, it talks so fast and is confusing can you guys please fix it?” (1★, v26.42.1, CA) - Ship the most requested feature: 29 complaining reviews, avg severity 1.8/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Ok for the most part really good. But I plot a route, scenic, things I want to see and route I want to take. Then the system says faster route found, when in the car easy to tap the screen and say stay on previous route, when on motorcycle not so easy. Please,…” (3★, v26.41.1, GB) - Fix features broken by the latest update: 21 complaining reviews, avg severity 2.1/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“Try and open a review on any location and instant black screen. Issue with latest update?” (1★, v26.42.0, GB) - Simplify navigation: 15 complaining reviews, avg severity 2.1/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Impossible to read a description of a location that’s in a shared list. Let’s say I’m looking at a restaurant which is saved on one of my lists. It only gives me a few words of the description on my saved list. Clicking the description to try and expand it,…” (1★, v26.42.2, US) - Fix notifications: 11 complaining reviews, avg severity 1.8/3. What to do: Check notification delivery and let users control frequency in settings.
“Can’t turn off the notifications/alerts” (1★, v26.42.2, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.42.2 | 127 | 2.5 | 45% |
| 26.42.1 | 16 | 2.6 | 62% |
| 26.42.0 | 18 | 2.6 | 61% |
| 26.41.1 | 60 | 3.0 | 45% |
| 26.40.3 | 62 | 2.8 | 45% |
| 26.39.0 | 16 | 2.9 | 50% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Google Maps?
In 300 recent App Store reviews (2026-10-01 to 2026-10-22), the most common complaint theme was bugs (72% of complaining reviews), and the top specific issue was “improve content quality” (65 reviews).
How many Google Maps reviews are negative?
141 of 300 recent reviews (47%) contained a complaint. Average rating in this sample: 2.72★. Its all-time US App Store rating is 4.7★ from 7.4M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Google.
Compare Google Maps with rivals
More app complaint reports
- Waze reviews: top complaints (Navigation)
- H&M reviews: top complaints (Shopping)
- Acorns reviews: top complaints (Investing)
- Instacart reviews: top complaints (Food delivery)
- Indeed reviews: top complaints (Jobs)
- DB Navigator reviews: top complaints (Travel)
- Webull reviews: top complaints (Investing)
- Hulu reviews: top complaints (Streaming)
All 216 app reports · Free App Store rating badge for your site
Free App Store check Get my report – €19 20 ready replies to your real bad reviews – €9 See a sample report
Competing with an app like this one? The Competitor Pack (€29) compares your app with up to 2 competitors side by side.