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Microsoft Teams app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Microsoft Teams (Video calls, by Microsoft Corporation) from 3 storefronts, dated 2025-12-29 to 2026-10-22. Average rating in this sample: 2.17★. Its all-time US App Store rating is 4.8★ from 3.4M ratings. 211 reviews contained a complaint; the biggest theme was bugs (82%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 174 | 82% | 2.3 |
| UX / design | 65 | 31% | 2.2 |
| Feature requests | 52 | 25% | 2.1 |
| Performance | 51 | 24% | 2.3 |
| Crashes / freezes | 28 | 13% | 2.6 |
| Pricing / subscription | 3 | 1% | 2.5 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Fix login / account access: 46 complaining reviews, avg severity 2.6/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I get the password right, i get the code it’s sent on my email and it still won’t let me log in?? My wifi is alright and no I don’t use VPN I just don’t know what to do” (1★, v8.11.0, GB) - Soften the redesign backlash: 28 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Don’t recommend this app for usage absolute garbage! First reason it’s not optimised for example frontend design it’s stuck in 2020 apps. Secondary it’s just a second Skype being modified in new fancy app call Teams. Thirdly ring tons sound like it’s for gen-y…” (1★, v8.10.3, GB) - Simplify navigation: 27 complaining reviews, avg severity 2.2/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“The UI sucks. cannot organize chats properly and it’s hard to find the previous chats” (1★, v8.16.0 (100772026162301), US) - Fix notifications: 26 complaining reviews, avg severity 2.0/3. What to do: Check notification delivery and let users control frequency in settings.
“Impossible to use because of the volume of spam message requests coming in. There doesn’t appear to be a specific way to disable notifications for these while keeping notifications for other messages. I’ve had to delete.” (2★, v8.11.1, GB) - Fix in-use crashes and freezes: 19 complaining reviews, avg severity 2.5/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I m having trouble opening the app in an iPhone15. The app tries to open but then freezes at the first step. I tried all troubleshooting suggestions that are available online without luck.” (1★, v8.17.0, US) - Speed up loading: 20 complaining reviews, avg severity 2.2/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“It has lazy loading but its almost always lazy lol” (3★, v8.3.1, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 8.18.2 | 14 | 1.9 | 71% |
| 8.18.1 | 9 | 1.9 | 78% |
| 8.18.0 | 18 | 2.8 | 56% |
| 8.17.1 | 19 | 1.7 | 79% |
| 8.17.0 | 17 | 2.2 | 65% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Microsoft Teams?
In 300 recent App Store reviews (2025-12-29 to 2026-10-22), the most common complaint theme was bugs (82% of complaining reviews), and the top specific issue was “fix login / account access” (46 reviews).
How many Microsoft Teams reviews are negative?
211 of 300 recent reviews (70%) contained a complaint. Average rating in this sample: 2.17★. Its all-time US App Store rating is 4.8★ from 3.4M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Microsoft Corporation.
Compare Microsoft Teams with rivals
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