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Google Meet app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Google Meet (Video calls, by Google) from 3 storefronts, dated 2024-06-10 to 2026-10-22. Average rating in this sample: 2.69★. Its all-time US App Store rating is 4.8★ from 2.3M ratings. 166 reviews contained a complaint; the biggest theme was bugs (89%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 147 | 89% | 2.3 |
| Feature requests | 57 | 34% | 2.0 |
| UX / design | 32 | 19% | 2.0 |
| Crashes / freezes | 22 | 13% | 2.6 |
| Performance | 16 | 10% | 2.2 |
| Pricing / subscription | 2 | 1% | 2.7 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Soften the redesign backlash: 31 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Until it suddenly won’t let me use it at all bc my iPhone 8 needs the previous version to use on my phone so since I don’t have a new iPhone it suddenly is useless to me in its entirety. Deleting it off my phone because I can’t use any feature even in gmail it…” (1★, v322.0, US) - Ship the most requested feature: 23 complaining reviews, avg severity 1.9/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I started using this app during the pandemic to stay in touch with my parents on the other side of the country. I loved the video note option in being able to send them small video messages on a more regular basis. This feature seems to have disappeared in the…” (4★, v301.0, CA) - Fix features broken by the latest update: 19 complaining reviews, avg severity 2.1/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“Hey so i can see that a new update was done and i can see that sum bug are fixed. But i cant call or receive any call from meet ” (2★, v362.1, CA) - Fix login / account access: 12 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“When I click on meeting links, I’m forwarded to a “preview.app.goo.gl/…” link which opens the app in the app store instead of the call in the meet app. There’s no way for me to manually enter the meeting code in the meet app, I can only start new meetings or s…” (1★, v359.0, GB) - Fix in-use crashes and freezes: 10 complaining reviews, avg severity 2.3/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“This app doesn’t work. Can’t make calls. Can’t even give feedback. I have a screen recording that I can share with google. It’s just not working. This review is specific to my case. It may work for others. Years after posting my initial review. It still does…” (1★, v292.0, CA) - Fix crash on launch: 7 complaining reviews, avg severity 2.8/3. What to do: Check crash logs (Xcode Organizer / Crashlytics) for the affected version and device models first.
“Can’t open the app since last update.” (1★, v292.0, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 380.0 | 10 | 2.9 | 50% |
| 379.0 | 4 | 4.0 | 25% |
| 378.0 | 5 | 1.8 | 40% |
| 377.0 | 10 | 2.6 | 70% |
| 376.0 | 6 | 1.8 | 67% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Google Meet?
In 300 recent App Store reviews (2024-06-10 to 2026-10-22), the most common complaint theme was bugs (89% of complaining reviews), and the top specific issue was “soften the redesign backlash” (31 reviews).
How many Google Meet reviews are negative?
166 of 300 recent reviews (55%) contained a complaint. Average rating in this sample: 2.69★. Its all-time US App Store rating is 4.8★ from 2.3M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Google.
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