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DoorDash app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of DoorDash: Food, Grocery, More (Food delivery, by DoorDash, Inc.) from 3 storefronts, dated 2023-09-18 to 2026-10-22. Average rating in this sample: 2.65★. Its all-time US App Store rating is 4.8★ from 23.5M ratings. 158 reviews contained a complaint; the biggest theme was pricing / subscription (72%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 113 | 72% | 2.1 |
| Bugs | 39 | 25% | 2.3 |
| Feature requests | 32 | 20% | 2.1 |
| Performance | 15 | 9% | 2.3 |
| UX / design | 13 | 8% | 2.3 |
| Ads | 3 | 2% | 1.7 |
| Crashes / freezes | 1 | 1% | 2.0 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 74 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“My grocery order was already over 1.5 hours late because DoorDash’s navigation repeatedly sent the driver to the wrong location, despite DoorDash having my correct street address. I spent an enormous amount of time texting the driver, confirming my address and…” (1★, v8.38.0, CA) - Justify or adjust the price: 40 complaining reviews, avg severity 1.9/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Seriously, these days when I order something always goes wrong. For the price to pay for convince, we are getting robbed. Orders constantly wrong, and more common, dashers who straight up steal your food. Garbage app full of garbage “employees”. Stay away and…” (1★, v8.41.0, US) - Make trials and renewals transparent: 21 complaining reviews, avg severity 2.1/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Keep an eye on your bank statements, they charge you then refund and then recharge and sometimes I caught .60 cent charges or $1 something charges from DoorDash even when I didn’t order from them over the course of MONTHS! Totalling over $200 in charges I didn…” (1★, v8.40.0, CA) - Fix login / account access: 9 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The app worked fine for ordering. SMS works for other things in the app but when I try to delete my account they supposedly sent an SMS verification code which is never received. Tried for several days to no avail.” (1★, v7.32.0, GB) - Fix notifications: 9 complaining reviews, avg severity 1.9/3. What to do: Check notification delivery and let users control frequency in settings.
“All notifications are off except delivery notifications. I still get marketing notifications, very annoying. The App Store does not allow you to report to Apple, only to DoorDash, so self policing, not a good transparent policy by Apple or DoorDash.” (2★, v7.42.0, GB) - Ship the most requested feature: 9 complaining reviews, avg severity 1.7/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I am extremely disappointed by the lack of language options in this app. North America is one of the most multicultural regions in the world, with millions of immigrants from different countries. As a food delivery platform serving such a diverse population,…” (1★, v8.39.0, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 8.41.0 | 117 | 3.0 | 45% |
| 8.40.0 | 48 | 2.4 | 58% |
| 8.39.0 | 52 | 2.6 | 46% |
| 8.38.0 | 36 | 2.9 | 58% |
| 8.37.0 | 3 | 1.0 | 67% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in DoorDash?
In 300 recent App Store reviews (2023-09-18 to 2026-10-22), the most common complaint theme was pricing / subscription (72% of complaining reviews), and the top specific issue was “answer support requests” (74 reviews).
How many DoorDash reviews are negative?
158 of 300 recent reviews (53%) contained a complaint. Average rating in this sample: 2.65★. Its all-time US App Store rating is 4.8★ from 23.5M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with DoorDash, Inc..
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