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Noom app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Noom Weight Loss, Food Tracker (Nutrition, by Noom, Inc.) from 3 storefronts, dated 2024-09-11 to 2026-10-21. Average rating in this sample: 2.67★. Its all-time US App Store rating is 4.7★ from 874K ratings. 193 reviews contained a complaint; the biggest theme was pricing / subscription (60%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 115 | 60% | 2.4 |
| Bugs | 95 | 49% | 2.4 |
| Feature requests | 81 | 42% | 2.3 |
| UX / design | 44 | 23% | 2.3 |
| Performance | 27 | 14% | 2.3 |
| Crashes / freezes | 22 | 11% | 2.4 |
| Ads | 1 | 1% | 2.3 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Justify or adjust the price: 68 complaining reviews, avg severity 2.4/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Why do I have to fix their buggy app all the time? They only say… well it must be the new updates… well folks don’t waste your money on a company that isn’t into weight loss they are only into selling you glp1.” (1★, v14.31.0, US) - Answer support requests: 47 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I’m extremely disappointed with my experience with Noom Med. I paid $387 for the 12-week branded GLP-1 telehealth program, in addition to paying $349 separately to NovoCare for my Wegovy medication. Unfortunately, when I needed help with my prescription, the s…” (1★, v14.39.0, US) - Make trials and renewals transparent: 49 complaining reviews, avg severity 2.3/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I was offered an additional week trial yesterday and it said after that it would charge £94 for two months unless cancelled but it charge me straight away on the 1st day of trial. I’ve been waiting online for two days on the chat and no reply yet. Just an AI b…” (1★, v14.17.1, GB) - Soften the redesign backlash: 44 complaining reviews, avg severity 2.5/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“I used the Noom program and liked it the regular old app and paid program were good. I had given that a 4 or 5 in the past. The new update though just kicked me into some new free version that on tracks steps and water how am is supposed to continue maintainin…” (1★, v14.2.0, CA) - Improve content quality: 37 complaining reviews, avg severity 2.2/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Nutritional facts for so many foods is missing and when it is there it’s incorrect. It defeats the purpose of calorie tracking if the data is wrong. The app is too expensive to be having these issues. There are better, cheaper alternatives” (3★, v14.26.0, CA) - Stop data / progress loss: 33 complaining reviews, avg severity 2.4/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Update: i got an unhelpful email from customer support saying all my data has been deleted, with no notice. I recommend trying Cronometer and MyFitnessPal, for similar service at a more reasonable price. I appear to have fallen victim to a know bug that reset…” (1★, v13.34.1, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 14.39.0 | 18 | 2.4 | 50% |
| 14.38.0 | 7 | 2.0 | 71% |
| 14.36.0 | 3 | 1.7 | 100% |
| 14.32.0 | 67 | 3.1 | 45% |
| 14.31.0 | 17 | 2.8 | 59% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Noom?
In 300 recent App Store reviews (2024-09-11 to 2026-10-21), the most common complaint theme was pricing / subscription (60% of complaining reviews), and the top specific issue was “justify or adjust the price” (68 reviews).
How many Noom reviews are negative?
193 of 300 recent reviews (64%) contained a complaint. Average rating in this sample: 2.67★. Its all-time US App Store rating is 4.7★ from 874K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 21 October 2026. We have no relationship with Noom, Inc..
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