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Ryanair app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Ryanair (Travel, by Ryanair Ltd.) from 1 storefronts, dated 2026-08-28 to 2026-10-22. Average rating in this sample: 2.11★. Its all-time US App Store rating is 4.4★ from 89K ratings. 195 reviews contained a complaint; the biggest theme was pricing / subscription (49%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 96 | 49% | 2.0 |
| Bugs | 80 | 41% | 2.2 |
| UX / design | 63 | 32% | 2.0 |
| Feature requests | 40 | 21% | 2.1 |
| Performance | 26 | 13% | 2.2 |
| Ads | 11 | 6% | 1.8 |
| Crashes / freezes | 9 | 5% | 2.5 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Justify or adjust the price: 50 complaining reviews, avg severity 1.9/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“A shocking rip off with so many hidden charges for everything. You should be able to fly at the price quoted, and not have to pay extra to check in, take a case etc. this flight has ended up Costing me so much money I am frankly appalled.” (1★, v3.238.2, GB) - Simplify navigation: 43 complaining reviews, avg severity 2.0/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Hard work” (1★, v3.241.0, GB) - Make trials and renewals transparent: 30 complaining reviews, avg severity 2.0/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Tried to book online before the 2 hours and it wouldn’t let me. Got charged £110 extra to print a boarding pass! Wrong on every level. Really disappointed” (1★, v3.240.0, GB) - Ease paywall pressure: 29 complaining reviews, avg severity 1.9/3. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“Ryan air is so pushy, I paid flight and selected everything yet Ryan air insists on selling me upgrade I don’t want. Then why we need to pay for a seat when I have ticket, almost like scamming people, I would not recommend” (1★, v3.238.2, GB) - Answer support requests: 17 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“App in general is fine… BUT it rarely sends the car parking orders through to the actual provider. So you pay for parking and when you get there it doesn’t exist, so you have to pay again. Customer Service is useless: sends you round in circles and keeps telli…” (2★, v3.241.1, GB) - Fix login / account access: 13 complaining reviews, avg severity 2.3/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Every single tap in the app is followed by a 3-8 second loading screen, occasionally interrupted by the login page, as it randomly decides between two pages of the booking information that it needs to ensure I still know my password even if I have Face ID enab…” (2★, v3.238.1, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 3.242.0 | 18 | 1.9 | 72% |
| 3.241.1 | 61 | 2.1 | 66% |
| 3.241.0 | 16 | 2.2 | 62% |
| 3.240.0 | 74 | 2.0 | 68% |
| 3.239.1 | 50 | 2.2 | 54% |
| 3.239.0 | 24 | 2.3 | 58% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Ryanair?
In 300 recent App Store reviews (2026-08-28 to 2026-10-22), the most common complaint theme was pricing / subscription (49% of complaining reviews), and the top specific issue was “justify or adjust the price” (50 reviews).
How many Ryanair reviews are negative?
195 of 300 recent reviews (65%) contained a complaint. Average rating in this sample: 2.11★. Its all-time US App Store rating is 4.4★ from 89K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Ryanair Ltd..
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