PC Optimum reviews: what App Store users complain about
We read the 300 most recent App Store reviews of PC Optimum (by Loblaw Companies Limited) from 1 storefronts, dated 13 July 2026 to 22 October 2026. Average rating in this sample: 1.41★. All-time App Store rating: 3.1★ from 36k ratings. 287 reviews (96%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 7 | 2% |
| 4★ | 6 | 2% |
| 3★ | 18 | 6% |
| 2★ | 42 | 14% |
| 1★ | 227 | 76% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 58 | 1.57★ | 95% |
| September 2026 | 79 | 1.47★ | 95% |
| August 2026 | 88 | 1.33★ | 99% |
| July 2026 | 75 | 1.33★ | 93% |
What 1–3★ reviews mention
287 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 78 | 27% |
| Crashes / freezes | 38 | 13% |
| Pricing / subscription | 32 | 11% |
| Feature requests | 25 | 9% |
| UX / design | 21 | 7% |
| Performance | 13 | 5% |
| Ads | 10 | 3% |
A review can mention several themes.
Most-mentioned issues
- Fix in-use crashes and freezes: 32 of 287 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“It just crashes and freezes even before it even gets past the choose your location.” (1★, v6.0.2, 2026-09-21, CA) - Fix login / account access: 30 of 287 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I suddenly been asked to sign into my shoppers account on PC Optimum. I can still access the Loblaw account. I tried to change the password, but the email never arrives in my inbox quite frustrated at this point.” (1★, v6.0.2, 2026-10-18, CA) - Answer support requests: 25 of 287 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Horrible app and horrible customer service. Been having trouble linking my esso account to my PC optimum. Every time I try logging in I get the same error message “Our apologises, we’re having trouble connecting with the server. Please try refreshing the page, or contact us if th…” (1★, v5.17.3, 2026-08-12, CA) - Speed up loading: 11 of 287 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“They give me prizes, but you have to spend money to get the prize they give you points, but you have to spend more money than you normally would on a product to get the points. Your offers aren’t relative to what you normally buy and it takes forever to make one point this app ha…” (1★, v6.0.2, 2026-10-22, CA) - Fix features broken by the latest update: 10 of 287 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“This app is supposed to be all about saving money, you need it to get the best prices in the store, the optimum card isn’t good enough anymore. Now you want seniors to replace their well taken care of but older devices which still function. You should be ashamed of yourselves, i…” (1★, v6.0.1, 2026-09-03, CA) - Fix notifications: 9 of 287 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“I keep getting notifications that something had been added or changed in the App but when I open it the change is not easily visible. I have to do a lot of searching to see what if anything was added. It would be so much easier if there was a "New" or "Latest Info" Tab that showe…” (1★, v5.17.3, 2026-08-22, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 6.0.2 | 68 | 1.63★ | 94% |
| 6.0.1 | 40 | 1.38★ | 98% |
| 6.0.0 | 12 | 1.33★ | 100% |
| 5.17.3 | 107 | 1.36★ | 96% |
| 5.17.2 | 7 | 1.00★ | 100% |
| 5.13.1 | 61 | 1.38★ | 93% |
Versions with fewer than 5 reviews in the sample are left out.
Is PC Optimum your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Canada storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Loblaw Companies Limited or Apple.
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FAQ
What do PC Optimum users complain about most?
In 287 English-language 1–3★ App Store reviews from 2026-07-13 to 2026-10-22, the most-mentioned theme was bugs (27%) and the most-mentioned issue was “fix in-use crashes and freezes” (32 reviews).
How many PC Optimum App Store reviews are negative?
287 of 300 recent reviews (96%) gave 1–3 stars. Average rating in this sample: 1.41★.