MyBell reviews: what App Store users complain about
We read the 300 most recent App Store reviews of MyBell (by Bell Canada) from 2 storefronts, dated 10 July 2026 to 22 October 2026. Average rating in this sample: 1.68★. All-time App Store rating: 4.4★ from 644k ratings. 256 reviews (85%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 35 | 12% |
| 4★ | 9 | 3% |
| 3★ | 12 | 4% |
| 2★ | 14 | 5% |
| 1★ | 230 | 77% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 56 | 1.55★ | 89% |
| September 2026 | 100 | 1.77★ | 85% |
| August 2026 | 86 | 1.62★ | 85% |
| July 2026 | 58 | 1.76★ | 83% |
What 1–3★ reviews mention
256 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 100 | 39% |
| Bugs | 55 | 21% |
| Performance | 15 | 6% |
| Feature requests | 10 | 4% |
| Crashes / freezes | 8 | 3% |
| UX / design | 7 | 3% |
| Ads | 6 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 30 of 256 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Hey, quick review. Bell won’t let me reset my password to access my account, either in person, online or on the phone. Also I was charged $163 dollars when I had signed up the day before for a plan that’s supposed to cost $50 a month.” (1★, v12.14.0, 2026-09-08, CA) - Answer support requests: 30 of 256 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“this app is not working from the day I got home internet , Im getting email for bill. I contact customer service for paying bill and ask them to tell me another way for paying. They said you will recieve. So how do I pay? I delete app then install but nothing changes” (1★, v12.12.1, 2026-07-19, CA) - Make trials and renewals transparent: 22 of 256 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I was moving out on the 10th, and because my billing cycle renews on the 9th of each month, I called ahead and requested that my service be cancelled on the 8th so I wouldn’t be charged for another full billing cycle. Unfortunately, instead of scheduling the cancellation for the…” (1★, v12.12.1, 2026-08-02, CA) - Speed up loading: 13 of 256 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“My data on my phone is super slow. I can barely load have the stuff I have. I was told by the customer service guy that I will be charged for my subscription 7 dollars for Disney , Netflix and crave but I was lied too I am being charged 25 dollars. So I am looking at other compan…” (1★, v12.14.1, 2026-09-19, CA) - Justify or adjust the price: 12 of 256 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Price is too expensive been with bell a long time and no discount” (1★, v12.12.1, 2026-08-04, CA) - Stop data / progress loss: 10 of 256 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Doesn’t work, won’t accept password, won’t reset password. Deleted, wants me to pay to re-install. Don’t think so” (1★, v12.13.2, 2026-08-16, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 12.15.2 | 39 | 1.64★ | 87% |
| 12.15.1 | 27 | 1.44★ | 93% |
| 12.15.0 | 11 | 1.55★ | 91% |
| 12.14.1 | 26 | 1.88★ | 81% |
| 12.14.0 | 35 | 1.91★ | 83% |
| 12.13.2 | 57 | 1.68★ | 82% |
Versions with fewer than 5 reviews in the sample are left out.
Is MyBell your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Canada storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 2 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Bell Canada or Apple.
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FAQ
What do MyBell users complain about most?
In 256 English-language 1–3★ App Store reviews from 2026-07-10 to 2026-10-22, the most-mentioned theme was pricing / subscription (39%) and the most-mentioned issue was “fix login / account access” (30 reviews).
How many MyBell App Store reviews are negative?
256 of 300 recent reviews (85%) gave 1–3 stars. Average rating in this sample: 1.68★.