MyRogers reviews: what App Store users complain about
We read the 300 most recent App Store reviews of MyRogers - Manage your account (by Rogers Communications Inc.) from 4 storefronts, dated 24 May 2026 to 21 October 2026. Average rating in this sample: 1.43★. All-time App Store rating: 4.4★ from 276k ratings. 278 reviews (93%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 16 | 5% |
| 4★ | 6 | 2% |
| 3★ | 13 | 4% |
| 2★ | 20 | 7% |
| 1★ | 245 | 82% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 62 | 1.42★ | 95% |
| September 2026 | 66 | 1.39★ | 92% |
| August 2026 | 34 | 1.56★ | 88% |
| July 2026 | 49 | 1.43★ | 94% |
| June 2026 | 77 | 1.44★ | 91% |
| May 2026 | 12 | 1.17★ | 100% |
What 1–3★ reviews mention
278 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 87 | 31% |
| Pricing / subscription | 80 | 29% |
| Feature requests | 18 | 6% |
| UX / design | 15 | 5% |
| Crashes / freezes | 12 | 4% |
| Performance | 12 | 4% |
| Ads | 8 | 3% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 73 of 278 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Every time I open this app, I am logged out and have to sign in again. Manage Account Services, Offers, Shop, and more, just open a web browser in the app to the website. Why waste time on this stupid app? Just use the mobile website, which is also terrible. Would think a company…” (1★, v6.38.2, 2026-08-04, CA) - Answer support requests: 55 of 278 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“This app cannot keep you logged in at all, each time your asked to login. Its is difficult to find out how to reach out to support, the options are useless and takes forever to fins contat fo support chat or call. Online chat doesn’t work properly again, forces you to login again…” (1★, v6.38.4, 2026-08-18, CA) - Make trials and renewals transparent: 25 of 278 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I have been charged unfairly, no one seems to to help. Worst company ever. I changed my plan which I was told will take effect with in 1 hr, in my bills it shows the changes are in effect 4 days later when I didn’t need the service . I wasn’t told that and changed 100 for the se…” (1★, v6.37.0, 2026-07-07, CA) - Improve content quality: 13 of 278 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“The people working as technical support does not even know what technical support is. They dont care about customers. Wasted 2 days to book an appointment that they canceled next day stating they put the wrong address by mistake. When reached to technical support they said you ha…” (1★, v6.38.4, 2026-08-18, CA) - Fix in-use crashes and freezes: 12 of 278 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“App says signs out session ended and gets stuck in a loop and crashes” (1★, v6.40.0, 2026-09-30, CA) - Ship the most requested feature: 12 of 278 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Please bring back the white and red MyRogers app icon!” (1★, v6.38.2, 2026-07-27, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 6.41.1 | 9 | 1.11★ | 100% |
| 6.41.0 | 13 | 1.54★ | 92% |
| 6.40.0 | 64 | 1.42★ | 95% |
| 6.39.2 | 13 | 1.62★ | 85% |
| 6.39.1 | 5 | 1.00★ | 100% |
| 6.39.0 | 23 | 1.39★ | 91% |
Versions with fewer than 5 reviews in the sample are left out.
Is MyRogers your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Canada storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 4 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Rogers Communications Inc. or Apple.
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FAQ
What do MyRogers users complain about most?
In 278 English-language 1–3★ App Store reviews from 2026-05-24 to 2026-10-21, the most-mentioned theme was bugs (31%) and the most-mentioned issue was “fix login / account access” (73 reviews).
How many MyRogers App Store reviews are negative?
278 of 300 recent reviews (93%) gave 1–3 stars. Average rating in this sample: 1.43★.