My TELUS reviews: what App Store users complain about
We read the 300 most recent App Store reviews of My TELUS (by TELUS Communications Inc.) from 3 storefronts, dated 12 April 2026 to 22 October 2026. Average rating in this sample: 2.83★. All-time App Store rating: 4.4★ from 66k ratings. 175 reviews (58%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 112 | 37% |
| 4★ | 13 | 4% |
| 3★ | 22 | 7% |
| 2★ | 17 | 6% |
| 1★ | 136 | 45% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 34 | 2.53★ | 65% |
| September 2026 | 49 | 3.33★ | 45% |
| August 2026 | 51 | 2.86★ | 57% |
| July 2026 | 51 | 2.76★ | 63% |
| June 2026 | 63 | 3.46★ | 43% |
| May 2026 | 36 | 1.97★ | 78% |
What 1–3★ reviews mention
175 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 52 | 30% |
| Pricing / subscription | 32 | 18% |
| UX / design | 17 | 10% |
| Performance | 11 | 6% |
| Feature requests | 10 | 6% |
| Crashes / freezes | 7 | 4% |
| Ads | 5 | 3% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 55 of 175 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“App never lets me sign in!! I put in my email and password then they send a verification code to my email. I put the code in and hit ok then it just sends me back to the login page.” (1★, v5.11.1, 2026-06-17, CA) - Answer support requests: 27 of 175 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Worst support. Asking 3 times for the same thing and still do not go through with their promises. Ive also asked for something simple but didnt do it as always and i got livid and i never get that mad. Im so disappointed with this company i will move to a different one once my le…” (1★, v5.14.0, 2026-07-22, CA) - Make trials and renewals transparent: 14 of 175 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Telus is so frustrating! Constantly on the phone trying to figure out why our wifi isn’t working properly, tv keeps freezing up, boosters don’t work properly. Making an appointment is a huge hassle…they ignore the dates that work for you and plug you in to a random date then say…” (1★, v5.8.0, 2026-04-27, CA) - Speed up loading: 8 of 175 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“This app is the opposite of optimized. It’s laggy and slow. Want to change something on your plan? Don’t bother. The app won’t help you. Telus can make fast internet, but they need new people in the app department.” (1★, v5.10.0, 2026-06-01, CA) - Fix in-use crashes and freezes: 6 of 175 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I’m trying to use the dispute feature to dispute an extra charge on my bill. It keeps telling me it can’t process and to try again later. I’ve tried on 2 different devices. It froze up on one of them. Looks like I have to call billing.” (1★, v5.11.0, 2026-06-08, CA) - Improve content quality: 6 of 175 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“I don’t know how this company gets away with so much false advertising. This app is horrible and has never worked for me. Not once, always log in error, not incorrectly password. I signed with this company because I was told I could access my account from an app, I hope they are…” (1★, v5.16.0, 2026-08-27, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 5.18.0 | 11 | 2.82★ | 55% |
| 5.17.1 | 47 | 3.06★ | 51% |
| 5.17.0 | 7 | 3.86★ | 29% |
| 5.16.0 | 46 | 2.70★ | 61% |
| 5.15.0 | 18 | 3.33★ | 50% |
| 5.14.0 | 15 | 2.47★ | 73% |
Versions with fewer than 5 reviews in the sample are left out.
Is My TELUS your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Canada storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 3 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with TELUS Communications Inc. or Apple.
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FAQ
What do My TELUS users complain about most?
In 175 English-language 1–3★ App Store reviews from 2026-04-12 to 2026-10-22, the most-mentioned theme was bugs (30%) and the most-mentioned issue was “fix login / account access” (55 reviews).
How many My TELUS App Store reviews are negative?
175 of 300 recent reviews (58%) gave 1–3 stars. Average rating in this sample: 2.83★.