Air Canada reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Air Canada + Aeroplan (by Air Canada) from 4 storefronts, dated 9 June 2026 to 21 October 2026. Average rating in this sample: 2.90★. All-time App Store rating: 4.7★ from 292k ratings. 171 reviews (57%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 105 | 35% |
| 4★ | 24 | 8% |
| 3★ | 28 | 9% |
| 2★ | 22 | 7% |
| 1★ | 121 | 40% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 60 | 2.48★ | 67% |
| September 2026 | 57 | 2.79★ | 60% |
| August 2026 | 44 | 2.75★ | 59% |
| July 2026 | 78 | 2.77★ | 63% |
| June 2026 | 61 | 3.69★ | 36% |
What 1–3★ reviews mention
171 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 85 | 50% |
| Crashes / freezes | 28 | 16% |
| Pricing / subscription | 23 | 13% |
| Feature requests | 12 | 7% |
| UX / design | 10 | 6% |
| Performance | 6 | 4% |
| Ads | 3 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix in-use crashes and freezes: 22 of 171 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Doesn’t let you book. When you get to the final screen to pay it either freezes, crashes, or loads and then displays an error message. EVERY single time !!” (1★, v5.79.1, 2026-10-19, CA) - Fix login / account access: 18 of 171 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Primitive app for an airline, the worst I’ve come across. Signing in after the usual password, it sends a verification code to your mobile THEN sends an email for you to click on a link that isn’t there ! There’s no feature to manage a booking and adding a bag is a convoluted pr…” (1★, v5.79.2, 2026-10-21, GB) - Make trials and renewals transparent: 11 of 171 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“From my experience, Don’t apply for the Aeroplan credit card. You may not be able to use it to pay for the tickets you’re purchasing. Also, if you need to cancel your tickets within the 24-hour cancellation window, you could wait more than 4 hours just to speak with an agent, and…” (1★, v5.76.1, 2026-08-15, US) - Answer support requests: 9 of 171 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Every time I attempt to book award flights using my Aeroplan points, the website/app throws an error code. I have already contacted customer service, yet the technical issue remains unresolved. My only workaround is to book via Aeroplan phone agents, which subjects me to agent‑as…” (1★, v5.79.0, 2026-10-09, CA) - Fix features broken by the latest update: 6 of 171 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“I updated the app which used to work fine on my iPhone 17, after update, it seems like it’s going to open then closes itself down.” (1★, v5.79.0, 2026-10-13, CA) - Stop data / progress loss: 5 of 171 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Useless app changes have been made. Used to be relatively easy to use and now it does not work. Have deleted and reinstalled with same results. Waste of time for users. iPhone 14 Pro Max.” (1★, v5.74.2, 2026-06-30, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 5.79.1 | 15 | 2.40★ | 73% |
| 5.79.0 | 27 | 2.15★ | 78% |
| 5.78.1 | 20 | 2.90★ | 50% |
| 5.78.0 | 21 | 2.76★ | 62% |
| 5.77.1 | 20 | 2.60★ | 65% |
| 5.77.0 | 15 | 3.13★ | 53% |
Versions with fewer than 5 reviews in the sample are left out.
Is Air Canada your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Canada storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 4 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Air Canada or Apple.
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FAQ
What do Air Canada users complain about most?
In 171 English-language 1–3★ App Store reviews from 2026-06-09 to 2026-10-21, the most-mentioned theme was bugs (50%) and the most-mentioned issue was “fix in-use crashes and freezes” (22 reviews).
How many Air Canada App Store reviews are negative?
171 of 300 recent reviews (57%) gave 1–3 stars. Average rating in this sample: 2.90★.