Fido My Account reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Fido My Account (by Fido Solutions Inc.) from 4 storefronts, dated 25 July 2024 to 20 October 2026. Average rating in this sample: 1.50★. All-time App Store rating: 4.1★ from 60k ratings. 275 reviews (92%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 16 | 5% |
| 4★ | 9 | 3% |
| 3★ | 18 | 6% |
| 2★ | 23 | 8% |
| 1★ | 234 | 78% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 12 | 1.67★ | 83% |
| September 2026 | 23 | 1.52★ | 87% |
| August 2026 | 27 | 2.15★ | 70% |
| July 2026 | 24 | 1.46★ | 92% |
| June 2026 | 19 | 1.32★ | 95% |
| May 2026 | 6 | 1.83★ | 100% |
What 1–3★ reviews mention
275 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 119 | 43% |
| Pricing / subscription | 76 | 28% |
| Crashes / freezes | 36 | 13% |
| Performance | 19 | 7% |
| Feature requests | 13 | 5% |
| UX / design | 13 | 5% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 91 of 275 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I can not sign in my account，the page is white！！！And I can not find the live agent，because jack ask me to login my account. If I do not login，it does not sent me to the agent！But I can bot sign in！” (1★, v4.45.0, 2025-07-07, CA) - Answer support requests: 45 of 275 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I contacted Fido to suspend my service, but they gave me no proper solution. I explained my situation clearly, but the customer support kept giving me generic replies and didn’t take any real action. I followed up multiple times, but still no resolution. It feels like they just i…” (1★, v4.44.0, 2025-05-02, CA) - Fix in-use crashes and freezes: 26 of 275 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“The app doesn’t work half the time, the screen just freezes and doesn’t load. Then the app crashes. The exclusive offer screen is a gimmick.” (1★, v4.49.0, 2025-11-28, CA) - Make trials and renewals transparent: 20 of 275 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Fido has now removed their politically charged logo from the App Store, but when you update or download the app, the rainbow logo is still forced into your face by being forced onto your personal device. App = deleted Longtime Fido user, over one decade If not rectified, defini…” (1★, v4.55.0, 2026-06-28, CA) - Speed up loading: 19 of 275 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“The app always glitches and lags. Can't speak to a real customer support human through the app or website anymore, just a useless ai robot who can't understand anything. And we can't change our plans through the app or online anymore either! Waste of time. I will be changing prov…” (1★, v4.56.1, 2026-08-02, CA) - Stop data / progress loss: 9 of 275 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Junk! The Last review I saw was from 8 yrs ago…”when it works, it works”. Same today. Stop doing updates!! Whenever a new and improved update happens (without allowing an “opt out” choice), it’s a disaster. Like now. I have never deleted and reinstalled an app as many times as th…” (1★, v4.50.0, 2026-06-25, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 4.59.0 | 5 | 1.80★ | 80% |
| 4.58.0 | 9 | 2.33★ | 67% |
| 4.57.0 | 13 | 1.00★ | 100% |
| 4.56.1 | 25 | 2.32★ | 64% |
| 4.56.0 | 8 | 1.50★ | 88% |
| 4.55.0 | 9 | 1.44★ | 100% |
Versions with fewer than 5 reviews in the sample are left out.
Is Fido My Account your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Canada storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 4 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Fido Solutions Inc. or Apple.
More popular app reports
- Air Canada reviews (57% of 300 recent App Store reviews at 1–3★)
- Canada Post reviews (85% of 300 recent App Store reviews at 1–3★)
- My TELUS reviews (58% of 300 recent App Store reviews at 1–3★)
- MyBell reviews (85% of 300 recent App Store reviews at 1–3★)
- MyRogers reviews (93% of 300 recent App Store reviews at 1–3★)
- PC Optimum reviews (96% of 300 recent App Store reviews at 1–3★)
- SkipTheDishes reviews (72% of 300 recent App Store reviews at 1–3★)
- Tim Hortons reviews (62% of 300 recent App Store reviews at 1–3★)
Canada, Australia, India & Ireland apps · UK & European apps · More popular US apps · All app complaint reports
FAQ
What do Fido My Account users complain about most?
In 275 English-language 1–3★ App Store reviews from 2024-07-25 to 2026-10-20, the most-mentioned theme was bugs (43%) and the most-mentioned issue was “fix login / account access” (91 reviews).
How many Fido My Account App Store reviews are negative?
275 of 300 recent reviews (92%) gave 1–3 stars. Average rating in this sample: 1.50★.