State Farm reviews: what App Store users complain about
We read the 300 most recent App Store reviews of State Farm® (by State Farm Mutual Automobile Insurance Company) from 1 storefronts, dated 19 May 2026 to 21 October 2026. Average rating in this sample: 2.52★. All-time App Store rating: 4.8★ from 1.3M ratings. 200 reviews (67%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 86 | 29% |
| 4★ | 14 | 5% |
| 3★ | 20 | 7% |
| 2★ | 30 | 10% |
| 1★ | 150 | 50% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 43 | 2.44★ | 70% |
| September 2026 | 56 | 2.88★ | 59% |
| August 2026 | 61 | 2.41★ | 69% |
| July 2026 | 66 | 2.29★ | 73% |
| June 2026 | 45 | 2.60★ | 62% |
| May 2026 | 29 | 2.59★ | 66% |
What 1–3★ reviews mention
200 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 80 | 40% |
| Pricing / subscription | 37 | 18% |
| Feature requests | 22 | 11% |
| Performance | 17 | 8% |
| UX / design | 14 | 7% |
| Crashes / freezes | 13 | 6% |
| Ads | 2 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 67 of 200 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“No matter what I do, reset passwords, etc., it will not let me access my own account!” (1★, v10.166.0, 2026-08-29, US) - Answer support requests: 24 of 200 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I’ve had many apps for login to my accounts of different companies. The login credentials at some point just start to fail. I’ve contacted support and after a series of different attempts and changes they force a change to my account login and then it works… for a while. The logi…” (1★, v10.168.0, 2026-10-03, US) - Stop data / progress loss: 15 of 200 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“There is a problem with the State Farm app slowly using up the system data on my phone, until it eventually uses about 1/4 of my 64 gigs of storage. This happens over time, but only when I have the State Farm App downloaded on my phone. This does not happen when I do not have the…” (1★, v10.165.0, 2026-08-14, US) - Ship the most requested feature: 14 of 200 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Why was the fingerprint login option removed?? Bring it back! Passkey is stupid waste of time compared to fingerprint log in. I cannot use this dumb app now because you have removed the easier and more secure login option making it so inconvenient. Please bring it back. Why am I…” (1★, v10.166.0, 2026-09-09, US) - Fix in-use crashes and freezes: 13 of 200 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I’ve waited now four hours for roadside assistance because the first one I put in canceled for some reason. The next one I put in the driver said that it was updated like three different times with a new ETA and then they marked it on their end as a complete completed job when th…” (1★, v10.164.0, 2026-07-14, US) - Cut battery / storage use: 10 of 200 1–3★ reviews. What to do: Check background activity, location use and cache size.
“I’m enrolled in the driving spyware program and lately the app has been draining my battery whenever I’m out and about, just just when connected to the Bluetooth beacon.” (1★, v10.168.1, 2026-10-19, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 10.168.1 | 26 | 2.69★ | 62% |
| 10.168.0 | 15 | 2.20★ | 80% |
| 10.167.0 | 47 | 2.77★ | 62% |
| 10.166.0 | 37 | 2.59★ | 68% |
| 10.165.0 | 39 | 2.36★ | 67% |
| 10.164.0 | 45 | 2.51★ | 67% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-05-19 – 2026-10-21 | 2026-10-01 – 2026-10-23 |
| Avg stars in sample | 2.52★ | 3.36★ |
| 1–3★ share | 67% | 44% |
Is State Farm your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with State Farm Mutual Automobile Insurance Company or Apple.
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FAQ
What do State Farm users complain about most?
In 200 English-language 1–3★ App Store reviews from 2026-05-19 to 2026-10-21, the most-mentioned theme was bugs (40%) and the most-mentioned issue was “fix login / account access” (67 reviews).
How many State Farm App Store reviews are negative?
200 of 300 recent reviews (67%) gave 1–3 stars. Average rating in this sample: 2.52★.