Allstate reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Allstate® Mobile (by Allstate Insurance Company) from 1 storefronts, dated 30 May 2026 to 22 October 2026. Average rating in this sample: 3.05★. All-time App Store rating: 4.8★ from 1.3M ratings. 156 reviews (52%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 127 | 42% |
| 4★ | 17 | 6% |
| 3★ | 16 | 5% |
| 2★ | 23 | 8% |
| 1★ | 117 | 39% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 39 | 3.51★ | 38% |
| September 2026 | 76 | 3.16★ | 50% |
| August 2026 | 67 | 3.07★ | 51% |
| July 2026 | 54 | 2.65★ | 63% |
| June 2026 | 58 | 3.05★ | 52% |
| May 2026 | 6 | 1.83★ | 83% |
What 1–3★ reviews mention
156 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 54 | 35% |
| Pricing / subscription | 47 | 30% |
| Feature requests | 16 | 10% |
| Performance | 14 | 9% |
| Crashes / freezes | 12 | 8% |
| UX / design | 8 | 5% |
| Ads | 2 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 31 of 156 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I’ve generally had a good experience with Allstate, but the latest app update has created a login issue for me. After the update, the app no longer recognized my login credentials and directed me to the website to reset my password. I successfully changed my password, but the app…” (2★, v21.2, 2026-08-05, US) - Make trials and renewals transparent: 19 of 156 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Allstate has charged me one month 524 dollars and told me they would give me part of my money back. And I cancelled before they charged me that amount but still got charged I called them but they didn’t want to give me a full refund.” (1★, v21.1, 2026-06-08, US) - Answer support requests: 19 of 156 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“This mobile phone App would be great but it doesn’t show my open claims, message, Etc. like when I sign into my account on the website through an internet browser. I contacted customer support but they don’t understand what I’m saying and think it’s everything else other than an…” (1★, v21.2, 2026-07-31, US) - Improve content quality: 17 of 156 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Drive wise is absolute garbage. The app continuously flags me for phone use. I only use hands free. I’ve gone as far as locking my phone in the closed console and I still get flagged for phone use. It also consistently flags me for 15-20 over the speed limit….I’m driving 41-47mph…” (1★, v21.5, 2026-10-02, US) - Fix in-use crashes and freezes: 11 of 156 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Allstate customer crashed on to my car, Allstate adjuster came and concluded the damages for some parts of my car is not part of accident , they basically don’t know how unibody car works and other stuff, a total scam, they even convinced my company adjuster , both stupids cost m…” (1★, v21.3, 2026-08-30, US) - Stop data / progress loss: 9 of 156 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I can’t even log in without it saying “you’ll need to visit my claim to view the status of your claim” I have deleted and reinstalled the app and it continues to that prompt each time. When I WAS able to log in before, my policy never even showed on the app. I would have to keep…” (1★, v21.2, 2026-07-02, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 21.5 | 51 | 3.57★ | 37% |
| 21.4.2 | 34 | 3.41★ | 41% |
| 21.4.1 | 14 | 1.93★ | 86% |
| 21.4 | 10 | 3.10★ | 50% |
| 21.3 | 49 | 3.37★ | 45% |
| 21.2 | 78 | 2.65★ | 62% |
Versions with fewer than 5 reviews in the sample are left out.
Is Allstate your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Allstate Insurance Company or Apple.
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FAQ
What do Allstate users complain about most?
In 156 English-language 1–3★ App Store reviews from 2026-05-30 to 2026-10-22, the most-mentioned theme was bugs (35%) and the most-mentioned issue was “fix login / account access” (31 reviews).
How many Allstate App Store reviews are negative?
156 of 300 recent reviews (52%) gave 1–3 stars. Average rating in this sample: 3.05★.