Amtrak reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Amtrak (by National Railroad Passenger Corporation) from 12 storefronts, dated 22 June 2023 to 22 October 2026. Average rating in this sample: 2.62★. All-time App Store rating: 4.7★ from 222k ratings. 192 reviews (64%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 97 | 32% |
| 4★ | 11 | 4% |
| 3★ | 19 | 6% |
| 2★ | 26 | 9% |
| 1★ | 147 | 49% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 61 | 2.69★ | 61% |
| September 2026 | 45 | 2.98★ | 58% |
| August 2026 | 50 | 3.10★ | 52% |
| July 2026 | 70 | 2.41★ | 67% |
| June 2026 | 30 | 2.67★ | 67% |
What 1–3★ reviews mention
175 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 54 | 31% |
| Pricing / subscription | 44 | 25% |
| Feature requests | 14 | 8% |
| Performance | 9 | 5% |
| Crashes / freezes | 7 | 4% |
| UX / design | 7 | 4% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 23 of 175 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“It takes over two hours to receive a verification code. By the time it’s received, you have to login again and wait another two hours again. It’s ridiculous. This has been happening for the last year. Yes, I’ve deleted the app and reinstalled. Nothing changed.” (2★, v6.1.8, 2026-10-21, US) - Make trials and renewals transparent: 19 of 175 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“today I had an email that told me my train had been canceled and there was a bus that was going to replace it. No bus was ever scheduled. Then I had another message telling me to get to the train station early because the train might leave early. I had another message on my app s…” (1★, v6.1.4, 2026-07-05, US) - Answer support requests: 14 of 175 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Hold times when you need customer service are extremely long and not available when you need” (1★, v6.1.5, 2026-07-18, US) - Ship the most requested feature: 10 of 175 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Idk why this app has so many positive reviews. Amtrak is the only commuter rail option where I live and the trains always run late, are dirty, and the customer service is really bad. I wish I had another option! The website wasn’t letting me purchase a ticket, and of course the p…” (1★, v6.1.4, 2026-06-17, US) - Speed up loading: 9 of 175 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Absolutely terrible app to try and book in advance. We’ve travelled from the Uk so we have to add in each persons details. Try to click payment, the button fades, as if loading to the next page; but nothing happens. Tried multiple times on 2 phones and iPad. Nothing works. Help c…” (1★, v5.2.13, 2024-04-21, GB) - Fix in-use crashes and freezes: 7 of 175 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“What is the point of an app that won’t actually let you make a booking? It gets to the ‘payment’ point and freezes. Happened multiple times and to my traveling partner also. Now fares have gone up and I have another bad experience with Amtrak - last time they canceled my train wi…” (1★, v5.3, 2024-08-20, AU)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 6.1.8 | 21 | 2.76★ | 57% |
| 6.1.7 | 96 | 2.84★ | 58% |
| 6.1.6 | 20 | 2.30★ | 75% |
| 6.1.5 | 55 | 3.00★ | 55% |
| 6.1.4 | 63 | 2.49★ | 67% |
| 6.0.6 | 7 | 2.71★ | 57% |
Versions with fewer than 5 reviews in the sample are left out.
Is Amtrak your app?
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 12 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with National Railroad Passenger Corporation or Apple.
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FAQ
What do Amtrak users complain about most?
In 175 English-language 1–3★ App Store reviews from 2023-06-22 to 2026-10-22, the most-mentioned theme was bugs (31%) and the most-mentioned issue was “fix login / account access” (23 reviews).
How many Amtrak App Store reviews are negative?
192 of 300 recent reviews (64%) gave 1–3 stars. Average rating in this sample: 2.62★.