Metro by T-Mobile reviews: what App Store users complain about
We read the 300 most recent App Store reviews of myMetro® (by MetroPCS Wireless, Inc.) from 1 storefronts, dated 27 February 2026 to 21 October 2026. Average rating in this sample: 4.24★. All-time App Store rating: 4.7★ from 145k ratings. 59 reviews (20%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 224 | 75% |
| 4★ | 17 | 6% |
| 3★ | 8 | 3% |
| 2★ | 8 | 3% |
| 1★ | 43 | 14% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 21 | 1.76★ | 86% |
| September 2026 | 6 | 2.00★ | 83% |
| August 2026 | 10 | 2.20★ | 70% |
| July 2026 | 5 | 2.40★ | 80% |
| June 2026 | 7 | 3.14★ | 57% |
| May 2026 | 9 | 2.67★ | 56% |
What 1–3★ reviews mention
59 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 27 | 46% |
| Pricing / subscription | 19 | 32% |
| Feature requests | 6 | 10% |
| Performance | 5 | 8% |
| Crashes / freezes | 2 | 3% |
| UX / design | 1 | 2% |
| Ads | 1 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 17 of 59 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
““We’re always updating the app for stability, speed, and polish” Ever heard of if it ain’t broke, don’t fix it? App was great and so simple, then they made it a social media feed style that made things harder to get to what you need, but still usable. Now I can’t even log in at a…” (1★, v12.2.0, 2026-10-18, US) - Improve content quality: 6 of 59 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“They are full of bs I had tried the new promotion on the 18th of September they put in the wrong address so I never received my phone I was supposed to get my money back within 5 to 7 business days I keep calling since the 22 of September all the way up until about my refund and…” (1★, v12.2.0, 2026-10-17, US) - Answer support requests: 5 of 59 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“If you can avoid getting this company PLEASE DO IT!!! This is by far the WORST company even a child can afford! They lucky the customer service isn’t open . 72hrs ONLY TALK AND TEXT ! NOT WEB !!!! Who are yall NOT to include web ? This is a downgrade LOW BUGET company ! Avoid it…” (1★, v11.9.2, 2026-07-30, US) - Make trials and renewals transparent: 4 of 59 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Crashes a lot. Doesn’t let you cancel through the app. App just lets you pay through it but doesn’t do nothing else apart from sell you more. Useless app” (1★, v12.0.8, 2026-09-14, US) - Speed up loading: 4 of 59 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Being in las Vegas using their service is horrible it lags due to all these casino’s and their services I get an alert half way through my bill every month saying i used 95% of my unlimited data and phone will go slow until next bill cycle like how sway” (3★, v11.5.1, 2026-04-08, US) - Ship the most requested feature: 3 of 59 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Please bring back the option to login with Face ID or your pin” (2★, v11.9.2, 2026-07-20, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 12.2.0 | 14 | 1.79★ | 86% |
| 12.1.0 | 7 | 1.71★ | 86% |
| 12.0.8 | 8 | 1.88★ | 88% |
| 11.6.0 | 36 | 4.11★ | 19% |
| 11.5.1 | 71 | 4.68★ | 7% |
| 11.4.0 | 136 | 4.78★ | 6% |
Versions with fewer than 5 reviews in the sample are left out.
Is Metro by T-Mobile your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with MetroPCS Wireless, Inc. or Apple.
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FAQ
What do Metro by T-Mobile users complain about most?
In 59 English-language 1–3★ App Store reviews from 2026-02-27 to 2026-10-21, the most-mentioned theme was bugs (46%) and the most-mentioned issue was “fix login / account access” (17 reviews).
How many Metro by T-Mobile App Store reviews are negative?
59 of 300 recent reviews (20%) gave 1–3 stars. Average rating in this sample: 4.24★.