GEICO reviews: what App Store users complain about
We read the 300 most recent App Store reviews of GEICO Mobile - Car Insurance (by GEICO) from 1 storefronts, dated 14 August 2026 to 22 October 2026. Average rating in this sample: 2.17★. All-time App Store rating: 4.8★ from 4.8M ratings. 229 reviews (76%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 65 | 22% |
| 4★ | 6 | 2% |
| 3★ | 21 | 7% |
| 2★ | 32 | 11% |
| 1★ | 176 | 59% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 69 | 2.00★ | 83% |
| September 2026 | 134 | 2.07★ | 78% |
| August 2026 | 97 | 2.43★ | 69% |
What 1–3★ reviews mention
229 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 88 | 38% |
| Pricing / subscription | 60 | 26% |
| Performance | 25 | 11% |
| Feature requests | 16 | 7% |
| UX / design | 16 | 7% |
| Crashes / freezes | 5 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 64 of 229 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“There’s no way in the app to report a bug and the app is forcing you to login twice in order to access your policy. This comes even after logging in the first time and doing a verification code. It immediately logs you out and then you have to go through the entire process yet ag…” (1★, v5.111, 2026-10-10, US) - Speed up loading: 23 of 229 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“App is fine, besides the fact that any action you take leads to a loading screen. It takes forever to get anything to load.” (1★, v5.110, 2026-09-21, US) - Make trials and renewals transparent: 19 of 229 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I had set up an auto payment to go thru. My card had declined this payment but received no notification that my card was declined not from the geico app nor email (and I did have the funds in place) . because of it I was completely un aware this “auto payment” was not made, my po…” (1★, v5.109, 2026-09-13, US) - Answer support requests: 19 of 229 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“GEICO used to have awesome customer support with real humans, now you have to deal with AI assistant multiple times to actually speak to a real agent. Horrible business move IMO and not a way to save costs” (1★, v5.110, 2026-09-23, US) - Justify or adjust the price: 10 of 229 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“App and website are garbage. They don’t sync. They self “adjust” or some A I junk is knocking basic web and app services off. I don’t care. We all pay too much money for service like this. I will take my business elsewhere. If this is the service I get from the tech side I don’t…” (1★, v5.109, 2026-09-04, US) - Ship the most requested feature: 10 of 229 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“The log-in process is awful. Face ID doesn’t work. Two-factor is needed every time with no option to remember the device for a period of time and when you do get logged in, half the time you immediately get a message that “your session has ended,” and you immediately get kicked…” (1★, v5.109, 2026-09-16, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 5.111 | 39 | 1.87★ | 85% |
| 5.110 | 100 | 2.09★ | 80% |
| 5.109 | 94 | 2.33★ | 70% |
| 5.108.1 | 67 | 2.25★ | 75% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-08-14 – 2026-10-22 | 2026-09-04 – 2026-10-23 |
| Avg stars in sample | 2.17★ | 3.03★ |
| 1–3★ share | 76% | 52% |
Is GEICO your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with GEICO or Apple.
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FAQ
What do GEICO users complain about most?
In 229 English-language 1–3★ App Store reviews from 2026-08-14 to 2026-10-22, the most-mentioned theme was bugs (38%) and the most-mentioned issue was “fix login / account access” (64 reviews).
How many GEICO App Store reviews are negative?
229 of 300 recent reviews (76%) gave 1–3 stars. Average rating in this sample: 2.17★.