Progressive reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Progressive (by Progressive Insurance) from 1 storefronts, dated 19 September 2026 to 22 October 2026. Average rating in this sample: 3.69★. All-time App Store rating: 4.8★ from 858k ratings. 106 reviews (35%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 185 | 62% |
| 4★ | 9 | 3% |
| 3★ | 14 | 5% |
| 2★ | 12 | 4% |
| 1★ | 80 | 27% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 204 | 3.72★ | 35% |
| September 2026 | 96 | 3.62★ | 35% |
What 1–3★ reviews mention
106 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 44 | 42% |
| Bugs | 29 | 27% |
| UX / design | 7 | 7% |
| Feature requests | 6 | 6% |
| Performance | 4 | 4% |
| Ads | 2 | 2% |
| Crashes / freezes | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 21 of 106 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I have old phone number attached to account trying to reset password. I was able to update my password but then it wants to verify my account by my Old phone number after I reset my password, but I can’t verify my account because I Dont have that old number anymore! So someone el…” (1★, v3.150, 2026-10-05, US) - Make trials and renewals transparent: 10 of 106 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I get so many messages from progressive and it always looks like I’m late and coverage is about to be canceled. Even if it’s paid and I’m all caught up, I can’t tell what’s really from Progressive and what’s not because it’s always sending me so many cancel messages. It would b…” (1★, v3.149.1, 2026-09-24, US) - Stop data / progress loss: 7 of 106 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I tried to rest my password in the app. I received a link in my email. The link was to the App Store to redownload the progressive app. I already had the app. I opened the app. I was brought to the page I had just left. Thanks, progressive.” (1★, v3.150, 2026-10-01, US) - Fix notifications: 5 of 106 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“I want to change my password. When I get a link to change my password I go in. I put in my email address and I push password and it gives me the very same thing again an email with a link to change my password. Wasting my time.” (1★, v3.150, 2026-10-05, US) - Answer support requests: 5 of 106 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I have questions about my renters insurance bill, and customer service is IMPOSSIBLE to reach. There’s only an AI chatbot that is not helpful at all, and you are only able to call to get any help. There’s no messaging with your agent or anything. This is upsetting.” (1★, v3.151, 2026-10-15, US) - Simplify navigation: 4 of 106 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“The design of the APP is deeply frustrating. It wasted a lot of my time simple setting up the APP. The procedure appears to be very confusing, circling around multiple times. Whoever designed the process does not fit for the job. I’m thinking about dumping Progressive due to thi…” (1★, v3.149.1, 2026-09-23, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 3.151 | 96 | 3.51★ | 41% |
| 3.150 | 113 | 3.91★ | 30% |
| 3.149.1 | 90 | 3.62★ | 36% |
Versions with fewer than 5 reviews in the sample are left out.
Is Progressive your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Progressive Insurance or Apple.
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FAQ
What do Progressive users complain about most?
In 106 English-language 1–3★ App Store reviews from 2026-09-19 to 2026-10-22, the most-mentioned theme was pricing / subscription (42%) and the most-mentioned issue was “fix login / account access” (21 reviews).
How many Progressive App Store reviews are negative?
106 of 300 recent reviews (35%) gave 1–3 stars. Average rating in this sample: 3.69★.