Liberty Mutual reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Liberty Mutual Mobile (by Liberty Mutual) from 1 storefronts, dated 11 August 2025 to 22 October 2026. Average rating in this sample: 3.28★. All-time App Store rating: 4.8★ from 500k ratings. 136 reviews (45%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 150 | 50% |
| 4★ | 14 | 5% |
| 3★ | 11 | 4% |
| 2★ | 21 | 7% |
| 1★ | 104 | 35% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 19 | 2.68★ | 63% |
| September 2026 | 32 | 3.16★ | 47% |
| August 2026 | 36 | 3.47★ | 42% |
| July 2026 | 25 | 3.64★ | 36% |
| June 2026 | 32 | 3.62★ | 38% |
| May 2026 | 26 | 3.19★ | 50% |
What 1–3★ reviews mention
136 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 45 | 33% |
| Pricing / subscription | 44 | 32% |
| Performance | 9 | 7% |
| Feature requests | 6 | 4% |
| UX / design | 5 | 4% |
| Ads | 4 | 3% |
| Crashes / freezes | 2 | 1% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 27 of 136 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“This app is good to pay bills but i can never find a number or link to reach a real person. I miss my former insurer and might go back for the customer service alone.” (2★, v9.6.1, 2026-10-22, US) - Fix login / account access: 23 of 136 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“For over two months I haven’t been able to log into my account through the website, the app is no longer compatible with my old phone so basically I can’t get into my account. I’ve called and called and called with no satisfaction whatsoever to this problem. at this point I’m con…” (1★, v8.24.1, 2025-09-29, US) - Make trials and renewals transparent: 14 of 136 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Representative failed to take my car off my policy. I never realized I thought he did and trusted him. I happened to look at my policy to change my payment date.. saw this car I was still paying insurance on. I contacted the company and theyREFUSE TO REFUND MY 11 months of paym…” (1★, v9.3.0, 2026-07-25, US) - Improve content quality: 9 of 136 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“An app tracker is working only against customer. Additional marks ONLY to make a driver do not worth for a discount. All bugs count just for the company. I marked I was in a taxi, not a driver, but an app mistakenly marked as confirmed trip. And support may not help - because I “…” (1★, v8.39.0, 2026-03-22, US) - Speed up loading: 5 of 136 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“I’ve had this app for two months now, and I have never once been able to get the Billing page to load. Every single time it tells me “we’re sorry, it looks like we’re having trouble loading this page.” It does the same thing on the website version too. Does anyone have a fix to t…” (1★, v8.34.0, 2025-09-24, US) - Rethink usage limits: 4 of 136 1–3★ reviews. What to do: Users read hard limits as a cash grab; consider softer limits or earning more through use.
“This is a joke , first road trip with this app and they dinged be for going the speed limit on the freeway. When I called customer service they said take a different route or don’t go over 50 on an 80 mph road. They would rather me impede traffic than drive the speed limit.” (1★, v8.36.0, 2025-11-20, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 9.6.0 | 5 | 2.60★ | 60% |
| 9.5.0 | 39 | 3.33★ | 44% |
| 9.4.0 | 31 | 3.55★ | 39% |
| 9.3.0 | 28 | 3.25★ | 46% |
| 9.2.0 | 24 | 3.67★ | 38% |
| 9.1.0 | 35 | 3.31★ | 46% |
Versions with fewer than 5 reviews in the sample are left out.
Is Liberty Mutual your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Liberty Mutual or Apple.
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FAQ
What do Liberty Mutual users complain about most?
In 136 English-language 1–3★ App Store reviews from 2025-08-11 to 2026-10-22, the most-mentioned theme was bugs (33%) and the most-mentioned issue was “answer support requests” (27 reviews).
How many Liberty Mutual App Store reviews are negative?
136 of 300 recent reviews (45%) gave 1–3 stars. Average rating in this sample: 3.28★.