NFL reviews: what App Store users complain about
We read the 300 most recent App Store reviews of NFL (by NFL Enterprises LLC) from 6 storefronts, dated 14 September 2026 to 20 October 2026. Average rating in this sample: 1.26★. All-time App Store rating: 4.5★ from 412k ratings. 295 reviews (98%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 4 | 1% |
| 4★ | 1 | 0% |
| 3★ | 8 | 3% |
| 2★ | 42 | 14% |
| 1★ | 245 | 82% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 106 | 1.20★ | 99% |
| September 2026 | 194 | 1.29★ | 98% |
What 1–3★ reviews mention
288 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 160 | 56% |
| Bugs | 108 | 38% |
| Crashes / freezes | 30 | 10% |
| Performance | 24 | 8% |
| UX / design | 19 | 7% |
| Ads | 17 | 6% |
| Feature requests | 15 | 5% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 40 of 288 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“For all the money the NFL charges to be a fan, the least they could do is build a reliable app to watch through. I guess that’s too much to ask. Just another example of the NFL’s mindset of “more money > fan experience”. They’re not even hiding it anymore. Easy way to gain 2 sta…” (1★, v61.0.13, 2026-09-27, US) - Make trials and renewals transparent: 36 of 288 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I have not been able to sign into my NFL account this year! Renewed in August. Google has accused me of violating their policy and are considering deleting my account. I can appeal but the email address I use will not be available until they complete their review! I have client…” (1★, v61.0.12, 2026-09-20, US) - Fix in-use crashes and freezes: 28 of 288 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Terrible app always stuck on the loading screen always crashes. I can't view games on my laptop after halftime only on my phone. The website itself is always glitching. The app is always glitching. It's really hard to watch football with this app and I pay $15 a month and I can't…” (1★, v61.0.14, 2026-10-04, US) - Speed up loading: 22 of 288 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“I live just outside of Chicago and I am a Bears fan. I cannot watch my local game for whatever reason. I bought the subscriptions to Watch the Bears. This app is bad and the purchase was a rip off. Don’t buy, boycott this garbage. How can people give this anything more than 2 sta…” (1★, v61.0.16, 2026-10-18, US) - Answer support requests: 21 of 288 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I thought I was getting uninterrupted NFL games when I got the service last year, as of now , there’s STILL constant unfixed bugs with this app. Have to constantly reinstall the app and the evening games wouldn’t allow you to airplay on your screen. ZERO customer service and ZERO…” (1★, v61.0.12, 2026-09-20, US) - Reduce ad frequency and length: 16 of 288 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“Advertising has made the app annoying. why does a company that makes this much money have to use pop up ads?” (3★, v61.0.13, 2026-09-24, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 61.0.16 | 29 | 1.10★ | 100% |
| 61.0.15 | 33 | 1.15★ | 100% |
| 61.0.14 | 46 | 1.30★ | 98% |
| 61.0.13 | 76 | 1.29★ | 97% |
| 61.0.12 | 114 | 1.27★ | 98% |
Versions with fewer than 5 reviews in the sample are left out.
Is NFL your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 6 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with NFL Enterprises LLC or Apple.
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FAQ
What do NFL users complain about most?
In 288 English-language 1–3★ App Store reviews from 2026-09-14 to 2026-10-20, the most-mentioned theme was pricing / subscription (56%) and the most-mentioned issue was “fix login / account access” (40 reviews).
How many NFL App Store reviews are negative?
295 of 300 recent reviews (98%) gave 1–3 stars. Average rating in this sample: 1.26★.