State Farm on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of State Farm® (by State Farm Insurance) from 2 store locales, dated 1 October 2026 to 23 October 2026. Average rating in this sample: 3.36★. All-time Google Play rating: 4.6★ from 496k ratings. 132 reviews (44%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 153 | 51% |
| 4★ | 15 | 5% |
| 3★ | 15 | 5% |
| 2★ | 21 | 7% |
| 1★ | 96 | 32% |
What 1–3★ reviews mention
132 English-language 1–3★ reviews in the sample (US storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 34 | 26% |
| Pricing / subscription | 33 | 25% |
| Feature requests | 8 | 6% |
| UX / design | 8 | 6% |
| Performance | 7 | 5% |
| Crashes / freezes | 3 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 31 of 132 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“"Entered information did not match any account" error when I try to reset my password yet when I go to create an account and input my details it tells me my account already exists. How does it know my account exists bet yet it wont send me a password reset to login and pay my bil…” (1★, v10.168.0, 2026-10-09, US) - Cut battery / storage use: 6 of 132 1–3★ reviews. What to do: Check background activity, location use and cache size.
“This app drains your battery on the constant, doesn't let you turn battery saver on or it sends constant alerts about not all trips being recorded because battery saver is on when you aren't driving.” (1★, v10.168.0, 2026-10-18, US) - Stop data / progress loss: 5 of 132 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Broken app that doesn't even work. Will lock you out of your account and tell you to reset the password then refuse to send the password reset email so you're permanently locked out. Contacting customer support is less than useless and will solve nothing even though they admit th…” (1★, v10.168.0, 2026-10-06, US) - Simplify navigation: 5 of 132 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Are you serious!?! Was this written by a grade-school child? Abysmal during every interaction. It can't find your account until, like the blind squirrel finding the nut, it does, enter your credit card to pay their criminally high bill--implies that it took it....then, it's not t…” (1★, v10.168.0, 2026-10-04, US) - Answer support requests: 5 of 132 1–3★ reviews. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“I'm enrolled in Drive Safe & Save. The app accesses precise location, nearby devices, and physical activity about every 4 minutes 24/7, even if I'm not in range of the Bluetooth beacon in my car I contacted customer support, which was very difficult, to see if it was a user error…” (1★, v10.168.0, 2026-10-17, US) - Ship the most requested feature: 4 of 132 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I hate this app I hate this app I hate this app every time I try to pay my bill and login it is problematic I have to go redo a new password every freaking time did I mention that I hate this app this app is total and complete garbage 15-20 minutes later you can pay your bill fre…” (1★, v10.167.0, 2026-10-03, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 10.168.0 | 241 | 3.44★ | 42% |
| 10.167.0 | 36 | 3.08★ | 50% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-05-19 – 2026-10-21 | 2026-10-01 – 2026-10-23 |
| Avg stars in sample | 2.52★ | 3.36★ |
| 1–3★ share | 67% | 44% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest first, up to 10 store locales merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with State Farm Insurance or Google.
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FAQ
What do State Farm users complain about most?
In 132 English-language 1–3★ Google Play reviews from 2026-10-01 to 2026-10-23, the most-mentioned theme was bugs (26%) and the most-mentioned issue was “fix login / account access” (31 reviews).
How many State Farm Google Play reviews are negative?
132 of 300 recent reviews (44%) gave 1–3 stars. Average rating in this sample: 3.36★.