Coles reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Coles (by Coles Supermarkets Australia Pty Ltd) from 1 storefronts, dated 7 October 2024 to 20 October 2026. Average rating in this sample: 1.80★. All-time App Store rating: 4.7★ from 62k ratings. 270 reviews (90%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 11 | 4% |
| 4★ | 19 | 6% |
| 3★ | 48 | 16% |
| 2★ | 42 | 14% |
| 1★ | 180 | 60% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 17 | 1.82★ | 100% |
| September 2026 | 14 | 1.36★ | 100% |
| August 2026 | 13 | 1.46★ | 92% |
| July 2026 | 10 | 1.70★ | 100% |
| June 2026 | 5 | 2.60★ | 80% |
| May 2026 | 14 | 2.93★ | 71% |
What 1–3★ reviews mention
270 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 95 | 35% |
| Pricing / subscription | 55 | 20% |
| Feature requests | 41 | 15% |
| Crashes / freezes | 23 | 9% |
| Performance | 21 | 8% |
| UX / design | 10 | 4% |
| Ads | 2 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 36 of 270 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I didn’t want to give it any stars due to the fact that I haven’t been able to log into this app for over a year and half. Cannot get past the code that needs to verify my account which is sent to my mobile. I DON’T RECEIVE IT. Have rang up and queried this with no out come. Thi…” (1★, v6.47.2, 2024-12-20, AU) - Answer support requests: 30 of 270 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I’d strongly recommend avoiding the Coles online shopping app. The experience is frustrating, especially if you ever need to contact customer support. Getting a straight answer is nearly impossible. On the rare occasion you do reach a human, you’ll likely be bounced between depa…” (1★, v6.54.0, 2025-04-12, AU) - Fix in-use crashes and freezes: 23 of 270 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“The app works really well (when it does) and allows you to shop by aisle according to the location you’re in, which is super helpful BUT it so often becomes ‘UNAVAILABLE’ at busy times and then you’re stuck at the shop and unable to access your shopping list. Super annoying and I…” (2★, v6.68.0, 2025-11-08, AU) - Make trials and renewals transparent: 17 of 270 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Don’t do it. They will make errors that cost you money and in the latest case, they charged me twice for an order of $195, and then refused to refund me. They keep saying it’s a pre- authorised transaction and they haven’t taken the money. They have. The bank says they have. And…” (1★, v6.66.0, 2025-10-09, AU) - Speed up loading: 17 of 270 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“App is extremely slow and laggy since last update. Please fix asap, makes it unusable for shopping it even writing a list!” (1★, v6.85.0, 2026-09-01, AU) - Ship the most requested feature: 13 of 270 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“This used to be a great app now my favourites are gone now moved into a list that I can’t move any items in that list to another list. This latest update is totally unusable. It use to be so easy to move items from list to list. Bring back the ability to move items between lists…” (1★, v6.44.0, 2024-10-11, AU)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 6.88.0 | 11 | 1.91★ | 100% |
| 6.87.0 | 9 | 1.56★ | 100% |
| 6.86.0 | 8 | 1.50★ | 100% |
| 6.85.0 | 7 | 1.00★ | 100% |
| 6.82.0 | 6 | 2.00★ | 100% |
| 6.78.0 | 9 | 3.11★ | 67% |
Versions with fewer than 5 reviews in the sample are left out.
Is Coles your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Australia storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Coles Supermarkets Australia Pty Ltd or Apple.
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FAQ
What do Coles users complain about most?
In 270 English-language 1–3★ App Store reviews from 2024-10-07 to 2026-10-20, the most-mentioned theme was bugs (35%) and the most-mentioned issue was “fix login / account access” (36 reviews).
How many Coles App Store reviews are negative?
270 of 300 recent reviews (90%) gave 1–3 stars. Average rating in this sample: 1.80★.