JioHotstar reviews: what App Store users complain about
We read the 300 most recent App Store reviews of JioHotstar (by JIOSTAR INDIA PRIVATE LIMITED) from 4 storefronts, dated 14 October 2026 to 22 October 2026. Average rating in this sample: 1.15★. All-time App Store rating: 4.5★ from 2.0M ratings. 291 reviews (97%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 4 | 1% |
| 4★ | 5 | 2% |
| 3★ | 2 | 1% |
| 2★ | 10 | 3% |
| 1★ | 279 | 93% |
What 1–3★ reviews mention
291 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Ads | 43 | 15% |
| Pricing / subscription | 31 | 11% |
| Feature requests | 29 | 10% |
| Bugs | 18 | 6% |
| Crashes / freezes | 6 | 2% |
| Performance | 6 | 2% |
| UX / design | 2 | 1% |
A review can mention several themes.
Most-mentioned issues
- Reduce ad frequency and length: 41 of 291 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“Hotstar keeps showing advertisements continuously. Initially, each advertisement lasts around 30 seconds. After every four advertisements, another set of 4 ads appears, with each ad lasting approximately 30 seconds. While watching movies, I get around 5–10 ads, followed by anothe…” (1★, v26.09.28, 2026-10-16, IN) - Ship the most requested feature: 28 of 291 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Its pathetic and most pathetic and unacceptable thing is not providing an option to update without paying the whole years amount again why should i waste my yearly subscription which you initially said was ads free and then introduced ads to it and now pay again wasting the initi…” (1★, v26.10.12, 2026-10-21, IN) - Improve content quality: 9 of 291 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Best app to watch advertisements. Much better than any other platform. For content, sure any other OTT works but if you are also into watching ads, this is the app” (1★, v26.09.28, 2026-10-18, IN) - Answer support requests: 7 of 291 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Its worst app i ever used, i try to contact their support, nobody is responding. Movies keep stucking,buffering, restart itself for thousands times in half hour and no voting options for many shows.” (1★, v26.10.12, 2026-10-20, CA) - Fix in-use crashes and freezes: 6 of 291 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“The app has a very frustrating playback issue. While watching a show, the screen frequently freezes, forcing to stop watching and restart the same episode multiple times. Sometimes, even halfway through an episode, it suddenly starts playing from the beginning instead of where le…” (1★, v26.10.12, 2026-10-19, CA) - Make trials and renewals transparent: 6 of 291 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Every time I attempt to watch a series it halts and I have to exit and try viewing again Been over a week and now I have requested a full refund and they just keep e-mail instructions and wasting my time. All my other apps work absolutely fine. Annoying customer service” (1★, v26.09.28, 2026-10-18, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.10.12 | 37 | 1.41★ | 95% |
| 26.09.28 | 263 | 1.11★ | 97% |
Versions with fewer than 5 reviews in the sample are left out.
Is JioHotstar your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; India storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 4 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with JIOSTAR INDIA PRIVATE LIMITED or Apple.
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FAQ
What do JioHotstar users complain about most?
In 291 English-language 1–3★ App Store reviews from 2026-10-14 to 2026-10-22, the most-mentioned theme was ads (15%) and the most-mentioned issue was “reduce ad frequency and length” (41 reviews).
How many JioHotstar App Store reviews are negative?
291 of 300 recent reviews (97%) gave 1–3 stars. Average rating in this sample: 1.15★.