MakeMyTrip reviews: what App Store users complain about
We read the 300 most recent App Store reviews of MakeMyTrip Flight, Hotel, Bus (by MakeMyTrip India Pvt. Ltd.) from 5 storefronts, dated 20 September 2026 to 22 October 2026. Average rating in this sample: 2.33★. All-time App Store rating: 4.8★ from 1.7M ratings. 204 reviews (68%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 92 | 31% |
| 4★ | 4 | 1% |
| 3★ | 5 | 2% |
| 2★ | 9 | 3% |
| 1★ | 190 | 63% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 195 | 2.34★ | 67% |
| September 2026 | 105 | 2.31★ | 70% |
What 1–3★ reviews mention
204 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 108 | 53% |
| Bugs | 51 | 25% |
| Feature requests | 10 | 5% |
| UX / design | 8 | 4% |
| Crashes / freezes | 7 | 3% |
| Ads | 1 | 0% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 87 of 204 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Worst experience with mmt this time, I travelled multiple countries bookings done through mmt but this time my VISA got rejected for CHINA and I was tried calling customer support which is not available now. AI chat boat is there. I also written mail to gravience officer but no r…” (1★, v10.6.0, 2026-09-22, IN) - Make trials and renewals transparent: 75 of 204 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Worst service by MakeMyTrip. Booked AMD to Surat train with 3X refund paying 121 extra. Ticket got cancelled. They gave 420 to bank and 840 as coupon. Booked another train for 700 using coupon but they still took 300 cash and 400 from coupon. Now remaining 400 coupon they are not…” (1★, v10.6.1, 2026-10-03, IN) - Fix login / account access: 12 of 204 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Absolutely unreliable and non trusted services with zero accountability for Airport drop cabs, despite booking in days advance, be ready as MMT can cancel it at the last minute, as happened twice with me. MMT just try to compensate it by Rs 300/- voucher as damages loss without t…” (1★, v10.6.1, 2026-10-06, IN) - Improve content quality: 10 of 204 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Because of their system’s negligence where they provided wrong information about a train I booked a wrong train, I got to know about it at last moment and it was for a long journey now I have to book different modes of transport where I have to waste my thousands if rupees and…” (1★, v10.6.1, 2026-09-29, IN) - Stop data / progress loss: 5 of 204 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I posted a genuine review for a hotel after my stay, but my review was removed from MakeMyTrip without any clear explanation. I took the time to share my experience to help other travelers, so having the review deleted is extremely disappointing. If my review violated a specific…” (1★, v10.6.1, 2026-09-23, IN) - Fix in-use crashes and freezes: 5 of 204 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Would not recommend booking with them if your plan is to keep booking flexible tickets .as their customer support is unreliable. The app shows free date change but you are stuck repeating the same request to 10 different support people with no update” (1★, v10.6.1, 2026-09-30, IN)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 10.7.0 | 24 | 2.88★ | 54% |
| 10.6.1 | 245 | 2.27★ | 69% |
| 10.6.0 | 27 | 2.22★ | 70% |
Versions with fewer than 5 reviews in the sample are left out.
Is MakeMyTrip your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; India storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 5 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with MakeMyTrip India Pvt. Ltd. or Apple.
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FAQ
What do MakeMyTrip users complain about most?
In 204 English-language 1–3★ App Store reviews from 2026-09-20 to 2026-10-22, the most-mentioned theme was pricing / subscription (53%) and the most-mentioned issue was “answer support requests” (87 reviews).
How many MakeMyTrip App Store reviews are negative?
204 of 300 recent reviews (68%) gave 1–3 stars. Average rating in this sample: 2.33★.