myGov reviews: what App Store users complain about
We read the 300 most recent App Store reviews of myGov (by Services Australia) from 4 storefronts, dated 2 March 2026 to 21 October 2026. Average rating in this sample: 1.32★. All-time App Store rating: 2.3★ from 6k ratings. 282 reviews (94%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 12 | 4% |
| 4★ | 6 | 2% |
| 3★ | 7 | 2% |
| 2★ | 16 | 5% |
| 1★ | 259 | 86% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 20 | 1.30★ | 95% |
| September 2026 | 36 | 1.50★ | 89% |
| August 2026 | 59 | 1.32★ | 97% |
| July 2026 | 55 | 1.33★ | 93% |
| June 2026 | 37 | 1.27★ | 95% |
| May 2026 | 38 | 1.21★ | 95% |
What 1–3★ reviews mention
282 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 160 | 57% |
| UX / design | 35 | 12% |
| Pricing / subscription | 23 | 8% |
| Crashes / freezes | 18 | 6% |
| Feature requests | 12 | 4% |
| Performance | 6 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 130 of 282 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Every single year it’s the same thing try to login get told my login is wrong. Get locked out of my account. getting in contact with mygov support get told they have to delete my whole account make brand new account enter new password login getting in contact taxation department…” (1★, v1.40.0, 2026-07-01, AU) - Improve content quality: 32 of 282 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“The most shocking app that I have ever had to deal with. I access government sites in 3 countries to care for family members and this app is an appalling example of why Australia is being left behind in competitive 1st world countries. It is convoluted , and circuitous - keeps on…” (1★, v1.38.0, 2026-05-05, AU) - Stop data / progress loss: 29 of 282 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Terrible can’t log in, can’t reset password. I deleted it” (1★, v1.39.0, 2026-06-01, AU) - Fix in-use crashes and freezes: 14 of 282 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I keep trying to change my phone number details, but when i go and put my new number end and press send code, the app just freezes then crashes. So disappointed!!” (1★, v1.44.0, 2026-10-08, AU) - Answer support requests: 12 of 282 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“What a sorry excuse for taxpayers dollars going on useless outdated apps linking grubberment services. They don’t load half the time and when they do it’s not just a simple straight forward navigation system,they throw a million different worthless “functions “ and security promp…” (1★, v1.44.0, 2026-10-11, AU) - Simplify navigation: 11 of 282 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“It’s not working. Very difficult to even sign in properly. I linked ATO with a call person who set it up on his end. I was stuck in a weird confusing run around the app was giving. The link is gone now and keeps asking me to link. No I’m sick of this. I linked Medicare, yes…” (1★, v1.41.0, 2026-07-27, AU)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 1.44.0 | 15 | 1.40★ | 93% |
| 1.43.0 | 40 | 1.45★ | 90% |
| 1.42.0 | 49 | 1.24★ | 98% |
| 1.41.0 | 46 | 1.52★ | 89% |
| 1.40.0 | 46 | 1.24★ | 96% |
| 1.39.0 | 42 | 1.19★ | 95% |
Versions with fewer than 5 reviews in the sample are left out.
Is myGov your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Australia storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 4 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Services Australia or Apple.
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FAQ
What do myGov users complain about most?
In 282 English-language 1–3★ App Store reviews from 2026-03-02 to 2026-10-21, the most-mentioned theme was bugs (57%) and the most-mentioned issue was “fix login / account access” (130 reviews).
How many myGov App Store reviews are negative?
282 of 300 recent reviews (94%) gave 1–3 stars. Average rating in this sample: 1.32★.