Airtel Thanks reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Airtel App: Recharge & Bank (by Bharti Airtel Limited) from 6 storefronts, dated 30 August 2026 to 22 October 2026. Average rating in this sample: 1.29★. All-time App Store rating: 4.1★ from 664k ratings. 286 reviews (95%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 11 | 4% |
| 4★ | 3 | 1% |
| 3★ | 6 | 2% |
| 2★ | 23 | 8% |
| 1★ | 257 | 86% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 103 | 1.21★ | 96% |
| September 2026 | 185 | 1.35★ | 95% |
| August 2026 | 12 | 1.17★ | 100% |
What 1–3★ reviews mention
286 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 99 | 35% |
| Pricing / subscription | 70 | 24% |
| Feature requests | 25 | 9% |
| UX / design | 23 | 8% |
| Performance | 15 | 5% |
| Crashes / freezes | 13 | 5% |
| Ads | 9 | 3% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 73 of 286 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“5G is never working properly, even after paying for the service. You take our money but fail to provide a reliable internet connection. This is exactly why you are losing customers. Even when we raise complaints, there is no proper response or resolution. And when we contact cus…” (1★, v4.97.1, 2026-10-06, IN) - Fix login / account access: 21 of 286 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“This new update is nonsense, I can’t login because it only shows +91 login and I’m 234 , can’t login to recharge my router” (1★, v4.97.0, 2026-10-02, US) - Ship the most requested feature: 15 of 286 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“It would be great if we get the option to block or remove the users, even though changing the password is an alternative, however it is also quite frustrating to change it every time when your password is getting shared and in some of the situations, you cannot do anything about…” (2★, v4.98.0, 2026-10-18, IN) - Speed up loading: 12 of 286 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“This is one of the worst apps I’ve used. 👎🏻 The scrolling doesn’t work properly while trying to recharge, making it difficult to find the right recharge plan. The app is extremely laggy, slow, and unresponsive. Please take a look at the Jio app it’s much faster, smoother, and mo…” (1★, v4.95.1, 2026-09-14, IN) - Fix in-use crashes and freezes: 9 of 286 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Horrible company. Their app is utter garbage. It isn’t helpful. The UI is designed to not help you solve any problems. Their AI chat/automated chat is the least helpful. They haven’t improved at all in the last 2 years either. I am stuck but if you have another option, go for it.…” (1★, v4.94.0, 2026-08-30, IN) - Make trials and renewals transparent: 9 of 286 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“My broadband connection not working since morning and no response from Airtel customer care as well as technician person. Sent mail and just we regret for inconvenience caused and we escalated to next level. But I don’t see any further action from them. Being as a customer for 22…” (1★, v4.97.1, 2026-10-13, IN)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 4.98.1 | 8 | 1.00★ | 100% |
| 4.98.0 | 20 | 1.35★ | 95% |
| 4.97.1 | 47 | 1.23★ | 96% |
| 4.97.0 | 27 | 1.15★ | 96% |
| 4.96.1 | 77 | 1.35★ | 94% |
| 4.96.0 | 22 | 1.68★ | 91% |
Versions with fewer than 5 reviews in the sample are left out.
Is Airtel Thanks your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; India storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 6 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Bharti Airtel Limited or Apple.
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FAQ
What do Airtel Thanks users complain about most?
In 286 English-language 1–3★ App Store reviews from 2026-08-30 to 2026-10-22, the most-mentioned theme was bugs (35%) and the most-mentioned issue was “answer support requests” (73 reviews).
How many Airtel Thanks App Store reviews are negative?
286 of 300 recent reviews (95%) gave 1–3 stars. Average rating in this sample: 1.29★.