IRCTC Rail Connect reviews: what App Store users complain about
We read the 300 most recent App Store reviews of IRCTC Rail Connect (by Indian Railway Catering and Tourism Corporation Limited) from 5 storefronts, dated 12 September 2026 to 22 October 2026. Average rating in this sample: 2.10★. All-time App Store rating: 3.8★ from 78k ratings. 235 reviews (78%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 55 | 18% |
| 4★ | 10 | 3% |
| 3★ | 29 | 10% |
| 2★ | 21 | 7% |
| 1★ | 185 | 62% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 157 | 2.06★ | 81% |
| September 2026 | 143 | 2.14★ | 76% |
What 1–3★ reviews mention
235 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 76 | 32% |
| Pricing / subscription | 48 | 20% |
| Performance | 24 | 10% |
| Crashes / freezes | 21 | 9% |
| UX / design | 21 | 9% |
| Feature requests | 13 | 6% |
| Ads | 1 | 0% |
A review can mention several themes.
Most-mentioned issues
- Speed up loading: 24 of 235 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“The IRCTC Rail Connect app is very frustrating to use. The app often becomes slow, especially during ticket booking hours. Many times it crashes unexpectedly and logs users out. Payment failures are common even after the amount is deducted. The app takes too much time to load pag…” (1★, v4.3.16, 2026-09-16, IN) - Fix in-use crashes and freezes: 21 of 235 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“The app is slow after filling the data and the payment transaction. While booking Tatkal we mobile users get stuck in the middle and it get freeze. So the app is not up to Par.” (1★, v4.3.17, 2026-10-12, IN) - Fix login / account access: 20 of 235 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Always hanging issues, most of the time booking not happening but payment status is successful. If we forgot password it’s asking to re login tomorrow. I loosed around 3000 rupees as unable to cancel my ticket.” (1★, v4.3.16, 2026-09-18, IN) - Make trials and renewals transparent: 14 of 235 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I am so exasperated with this app. Every time you try to book a ticket, it becomes exhausting. You have to login every time, now even to view the train seats. I have to try at least 5 times before I am able to book w single ticket. Payment is so complicated and now we are being…” (1★, v4.3.17, 2026-10-05, IN) - Ship the most requested feature: 8 of 235 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Never ever able to book tatkal even after the IRCTC upgraded its booking capacity It was much easier before but not moslty all tickets are being sold by agent only Provide us a option to rate this app with negative star marks” (1★, v4.3.17, 2026-10-06, IN) - Fix features broken by the latest update: 5 of 235 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“After the update app not shown the general booking option only tatkal and premium tatkal option enabled.” (1★, v4.3.16, 2026-09-19, IN)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 4.3.18 | 36 | 2.31★ | 72% |
| 4.3.17 | 130 | 2.02★ | 82% |
| 4.3.16 | 118 | 2.10★ | 77% |
| 4.3.15 | 16 | 2.25★ | 69% |
Versions with fewer than 5 reviews in the sample are left out.
Is IRCTC Rail Connect your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; India storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 5 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Indian Railway Catering and Tourism Corporation Limited or Apple.
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FAQ
What do IRCTC Rail Connect users complain about most?
In 235 English-language 1–3★ App Store reviews from 2026-09-12 to 2026-10-22, the most-mentioned theme was bugs (32%) and the most-mentioned issue was “speed up loading” (24 reviews).
How many IRCTC Rail Connect App Store reviews are negative?
235 of 300 recent reviews (78%) gave 1–3 stars. Average rating in this sample: 2.10★.