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Telegram app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Telegram Messenger (Messaging, by Telegram FZ-LLC) from 3 storefronts, dated 2026-06-03 to 2026-10-22. Average rating in this sample: 2.38★. Its all-time US App Store rating is 4.0★ from 284K ratings. 174 reviews contained a complaint; the biggest theme was bugs (75%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 131 | 75% | 2.3 |
| Pricing / subscription | 62 | 36% | 2.2 |
| Feature requests | 43 | 25% | 2.2 |
| Crashes / freezes | 24 | 14% | 2.4 |
| Performance | 23 | 13% | 2.3 |
| UX / design | 17 | 10% | 2.1 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Fix login / account access: 69 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I tried logging in but the login in process has stalled won’t even send verification code to my phone…. Makes no sense” (1★, v13.0, US) - Ease paywall pressure: 37 complaining reviews, avg severity 2.3/3. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“I’ve been using Telegram for years, but I’m really disappointed with how many basic features are now locked behind Premium. It feels like you’re constantly being pushed to subscribe just to enjoy the app properly. Please focus on improving the experience for a…” (1★, v12.9.2, CA) - Answer support requests: 30 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“nice app. but over two weeks ago i purchased some telegram stars in app. i was charged, but never received them. i’ve been trying to contact telegram support for the last two weeks in app and via the developer website listed on app store, they and neither resp…” (1★, v13.0, US) - Justify or adjust the price: 33 complaining reviews, avg severity 2.1/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Why do we have to pay? This is not cool at all and my school group is there and I’ll be in huge trouble” (1★, v13.0, US) - Soften the redesign backlash: 29 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“This version is terrible, and I regret updating. The previous version was excellent in every respect. Please revert the page design and user interface to how they were in the previous version; your new designers are not good at all—their work is awful.” (1★, v13.1, US) - Fix in-use crashes and freezes: 15 complaining reviews, avg severity 2.3/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“The app keeps freezing and crashing and when it starts to work it just freezes like you can’t swipe up or down or anything you can’t type anything just keep on freezing” (4★, v12.9.4, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 13.1 | 36 | 2.8 | 64% |
| 13.0 | 92 | 2.1 | 64% |
| 12.9.4 | 54 | 2.1 | 59% |
| 12.9.3 | 29 | 2.4 | 55% |
| 12.9.2 | 61 | 2.7 | 48% |
| 12.9.1 | 5 | 1.8 | 80% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Telegram?
In 300 recent App Store reviews (2026-06-03 to 2026-10-22), the most common complaint theme was bugs (75% of complaining reviews), and the top specific issue was “fix login / account access” (69 reviews).
How many Telegram reviews are negative?
174 of 300 recent reviews (58%) contained a complaint. Average rating in this sample: 2.38★. Its all-time US App Store rating is 4.0★ from 284K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Telegram FZ-LLC.
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