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Google Authenticator app reviews: what users complain about

We ran Revunda on 300 of the most recent public App Store reviews of Google Authenticator (Security, by Google) from 14 storefronts, dated 2026-08-17 to 2026-10-22. Average rating in this sample: 3.86★. Its all-time US App Store rating is 4.9★ from 1.2M ratings. 54 reviews contained a complaint; the biggest theme was bugs (72%).

Download the full Google Authenticator report (PDF, free)

Complaint categories

A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.

Top issues, ranked by reviews × severity

1. Fix login / account access: 29 complaining reviews, avg severity 2.4/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
   “I downloaded to use with instagram. Copied the key code from instagram and logged into my google accounts. Then it randomly generates a 6 digit code on a quick time limit to be entered on instagram. 6 digit code with a space in between. I’ve copied the code di…” (1★, v5.1.0, US)
2. Simplify navigation: 14 complaining reviews, avg severity 2.1/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
   “Confusing and complicated” (1★, v5.1.0, GB)
3. Stop data / progress loss: 9 complaining reviews, avg severity 2.5/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
   “Deleted all my tokens. On all devices and on the cloud backup. I’m using a reliable app now called 2FAS - it also has a better layout and backs up reliably. The devs of this app from Google put zero effort into this project. Never again. Zero Stars” (1★, v5.0.3, AU)
4. Ship the most requested feature: 4 complaining reviews, avg severity 1.4/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
   “Renaming/ clubbing of codes would help” (3★, v5.0.3, IN)

Rating by app version (newest first)

Versions with fewer than 3 reviews in the sample are left out.

FAQ

What do users complain about most in Google Authenticator?

In 300 recent App Store reviews (2026-08-17 to 2026-10-22), the most common complaint theme was bugs (72% of complaining reviews), and the top specific issue was “fix login / account access” (29 reviews).

How many Google Authenticator reviews are negative?

54 of 300 recent reviews (18%) contained a complaint. Average rating in this sample: 3.86★. Its all-time US App Store rating is 4.9★ from 1.2M ratings.

Can I get the same report for my own app?

Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.

How to read this

Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Google.

Compare Google Authenticator with rivals

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