JetBlue reviews: what App Store users complain about
We read the 300 most recent App Store reviews of JetBlue (by JetBlue Airways Corporation) from 4 storefronts, dated 22 January 2025 to 22 October 2026. Average rating in this sample: 1.61★. All-time App Store rating: 4.9★ from 1.5M ratings. 277 reviews (92%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 15 | 5% |
| 4★ | 8 | 3% |
| 3★ | 28 | 9% |
| 2★ | 44 | 15% |
| 1★ | 205 | 68% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 14 | 2.50★ | 71% |
| September 2026 | 8 | 1.12★ | 100% |
| August 2026 | 15 | 1.80★ | 80% |
| July 2026 | 20 | 1.45★ | 95% |
| June 2026 | 9 | 1.78★ | 89% |
| May 2026 | 10 | 2.00★ | 90% |
What 1–3★ reviews mention
276 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 114 | 41% |
| Pricing / subscription | 55 | 20% |
| UX / design | 26 | 9% |
| Feature requests | 22 | 8% |
| Crashes / freezes | 20 | 7% |
| Performance | 9 | 3% |
| Ads | 7 | 3% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 58 of 276 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“JetBlue added 2 factor authentication to the app, requiring one to enter password and then fetch a code emailed in order to see account points history. It is broken. You do this once and are not logged in, you are given login screen again. You do it a second time and the app g…” (1★, v8.3.2, 2025-11-23, US) - Answer support requests: 23 of 276 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Wont process payments, or perhaps just cancels the seats you pay for. No emails or notifications when purchases are made in the app, and especially no notifications if they don’t go through. Customer service will tell you that they contacted you about your payment not going throu…” (1★, v8.3.2, 2025-12-02, US) - Make trials and renewals transparent: 21 of 276 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I bought insurance for a reservation and Jet Blue still charged me 100$ to change the reservation, and within 6 hours of booking. I’ll never use this APP again- they just rip customers off like SPIRIT airlines- same economy ripoff hidden fees. I could’ve booked the exact flight o…” (1★, v8.1, 2025-04-08, US) - Fix in-use crashes and freezes: 19 of 276 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Somehow, this app is stuck in a loop and asking me to scan my passport, but it doesn’t accept it even though it says that it is good. And why do I need to scan the same passport on the return trip when I scanned it on the outbound trip? This is a waste of my time.” (1★, v8.2.1, 2025-08-02, CA) - Fix notifications: 18 of 276 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“There is no way to turn on notifications manually if they weren't already turned on in iOS 27. This issue persists, even when uninstalling and reinstalling the app. I believe the app needs to trigger a push notification for iOS to ask the user to confirm them… Otherwise there's n…” (1★, v9.13.1, 2026-09-16, US) - Soften the redesign backlash: 14 of 276 1–3★ reviews. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Just like the title, the new UI is difficult to work with. It lags and there’s no sorting. Why would I want to view by recommended flights instead of nonstop or departure time? Please bring back the old UI for booking flights. I liked Jetblue for their ease of booking and rewards…” (1★, v8.3.1, 2025-09-11, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 10.0.0 | 6 | 3.00★ | 67% |
| 9.14.1 | 6 | 2.33★ | 67% |
| 9.13.0 | 8 | 2.00★ | 75% |
| 9.12.0 | 6 | 1.33★ | 100% |
| 9.10.0 | 13 | 1.38★ | 92% |
| 9.9.0 | 5 | 1.20★ | 100% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2025-01-22 – 2026-10-22 | 2025-11-21 – 2026-10-22 |
| Avg stars in sample | 1.61★ | 2.93★ |
| 1–3★ share | 92% | 55% |
Is JetBlue your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 4 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with JetBlue Airways Corporation or Apple.
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FAQ
What do JetBlue users complain about most?
In 276 English-language 1–3★ App Store reviews from 2025-01-22 to 2026-10-22, the most-mentioned theme was bugs (41%) and the most-mentioned issue was “fix login / account access” (58 reviews).
How many JetBlue App Store reviews are negative?
277 of 300 recent reviews (92%) gave 1–3 stars. Average rating in this sample: 1.61★.