Priceline reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Priceline - Hotel, Car, Flight (by priceline.com) from 4 storefronts, dated 31 July 2026 to 22 October 2026. Average rating in this sample: 3.49★. All-time App Store rating: 4.8★ from 1.2M ratings. 117 reviews (39%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 164 | 55% |
| 4★ | 19 | 6% |
| 3★ | 15 | 5% |
| 2★ | 3 | 1% |
| 1★ | 99 | 33% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 74 | 3.36★ | 42% |
| September 2026 | 109 | 3.50★ | 40% |
| August 2026 | 110 | 3.56★ | 35% |
| July 2026 | 7 | 3.43★ | 43% |
What 1–3★ reviews mention
117 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 95 | 81% |
| Bugs | 21 | 18% |
| Crashes / freezes | 5 | 4% |
| Feature requests | 5 | 4% |
| Ads | 4 | 3% |
| UX / design | 3 | 3% |
| Performance | 3 | 3% |
A review can mention several themes.
Most-mentioned issues
- Make trials and renewals transparent: 53 of 117 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I canceled my car reservation through the app within the 72 hour time frame and they still charged me a deposit for the insurance. After calling them to get a refund, they said that in order to get my deposit back I had to call them to cancel my reservation instead of doing it th…” (1★, v37.0, 2026-10-16, US) - Answer support requests: 32 of 117 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Worst app ever! I booked two stays and have been trying to link them to my account, but nothing works! I enter my email address and nothing happens except an error message. I contact customer service, and the agent has no idea how to fix it, telling me the system is down. 🤡🤡 Seri…” (1★, v37.0, 2026-10-16, CA) - Fix login / account access: 11 of 117 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“This app is not easy to navigate. Trying to book rental for an upcoming trip and only lets me book for one day. It says to go to confirmation tab, well there isn’t one! I’ve clicked on everything, then it wants me to verify my email again. This is the worse app I’ve ever used.” (1★, v36.7.1, 2026-09-30, US) - Improve content quality: 11 of 117 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“They use other apps and take fees on top of that(Agoda so you are better off booking hotels there). They booked the wrong room and agreed to their mistake and basically said that they cannot refund my money because they used a third party to book the hotel room. DO NOT USE THIS A…” (1★, v37.0, 2026-10-17, US) - Justify or adjust the price: 7 of 117 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I had enjoyed this site and service for many years however, it has declined in quality. My most recent stay was overpriced and misrepresented. I called to ask for some type of compensation so I could book my next stay as a VIP member. I was handled by a customer service superviso…” (1★, v36.8, 2026-10-05, US) - Fix in-use crashes and freezes: 4 of 117 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“In this App you will not be able to update any of the owner information such as your cellphone number or email address. I had this App for may year and internet provider disconnected providing email to it’s customer. So as result I’m stuck in LaLa land unable to update my informa…” (1★, v36.2, 2026-08-21, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 37.0 | 28 | 3.36★ | 43% |
| 36.9 | 11 | 3.55★ | 36% |
| 36.8 | 32 | 3.16★ | 47% |
| 36.7.1 | 22 | 3.64★ | 36% |
| 36.7 | 7 | 3.86★ | 29% |
| 36.6.1 | 6 | 3.50★ | 50% |
Versions with fewer than 5 reviews in the sample are left out.
Is Priceline your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 4 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with priceline.com or Apple.
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FAQ
What do Priceline users complain about most?
In 117 English-language 1–3★ App Store reviews from 2026-07-31 to 2026-10-22, the most-mentioned theme was pricing / subscription (81%) and the most-mentioned issue was “make trials and renewals transparent” (53 reviews).
How many Priceline App Store reviews are negative?
117 of 300 recent reviews (39%) gave 1–3 stars. Average rating in this sample: 3.49★.