Enterprise Rent-A-Car reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Enterprise Rent-A-Car (by EAN Services, LLC) from 7 storefronts, dated 7 May 2026 to 22 October 2026. Average rating in this sample: 3.98★. All-time App Store rating: 4.9★ from 784k ratings. 85 reviews (28%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 208 | 69% |
| 4★ | 7 | 2% |
| 3★ | 17 | 6% |
| 2★ | 7 | 2% |
| 1★ | 61 | 20% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 33 | 4.06★ | 24% |
| September 2026 | 41 | 4.22★ | 22% |
| August 2026 | 54 | 3.78★ | 33% |
| July 2026 | 59 | 3.86★ | 32% |
| June 2026 | 60 | 4.20★ | 22% |
| May 2026 | 53 | 3.83★ | 34% |
What 1–3★ reviews mention
81 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 24 | 30% |
| Pricing / subscription | 18 | 22% |
| Feature requests | 6 | 7% |
| UX / design | 2 | 2% |
| Performance | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 13 of 81 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“My flight was late to get in to the Wichita airport. Other people were delayed we went to the Enterprise counter in the rental area, and all of the other counters employees were still there waiting on who were delayed. They said the Enterprise people left early. Everyone who had…” (1★, v8.12.1, 2026-10-07, US) - Improve content quality: 7 of 81 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“appointed a debt collection agency to claim damage (~£3000) on a vehicle arranged for me by a car dealership. car was returned to them in perfect condition unused. enterprise used photos taken weeks after the vehicle was returned to defend their claim, some of which were taken in…” (1★, v8.12.1, 2026-10-05, GB) - Make trials and renewals transparent: 6 of 81 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“The Ilford, London branch did not refund my security deposit, kept bouncing off my support requests because they assumed since I am a traveler I will be out of the country soon so delaying will let them get away with it. Hope I will soon make them regret their assumptions.” (1★, v8.11, 2026-08-13, US) - Fix login / account access: 5 of 81 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I’m an ember member and I’m having an issue logging in” (1★, v8.11, 2026-08-20, US) - Stop data / progress loss: 4 of 81 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I deleted and redownloaded this app several times. It STILL doesn’t work! It loads up, and then I try to scroll up, down, anything. Nothing. So I’ll just use someone else from now on. Just sad.” (1★, v8.10.1, 2026-05-27, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 8.12.1 | 33 | 4.06★ | 24% |
| 8.12 | 29 | 4.34★ | 17% |
| 8.11 | 114 | 3.86★ | 32% |
| 8.10.1 | 81 | 4.00★ | 28% |
| 8.10 | 18 | 4.11★ | 28% |
| 8.9 | 25 | 3.84★ | 32% |
Versions with fewer than 5 reviews in the sample are left out.
Is Enterprise Rent-A-Car your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 7 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with EAN Services, LLC or Apple.
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FAQ
What do Enterprise Rent-A-Car users complain about most?
In 81 English-language 1–3★ App Store reviews from 2026-05-07 to 2026-10-22, the most-mentioned theme was bugs (30%) and the most-mentioned issue was “answer support requests” (13 reviews).
How many Enterprise Rent-A-Car App Store reviews are negative?
85 of 300 recent reviews (28%) gave 1–3 stars. Average rating in this sample: 3.98★.