JetBlue on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of JetBlue (by JetBlue Airways Corporation) from 4 store locales, dated 21 November 2025 to 22 October 2026. Average rating in this sample: 2.93★. All-time Google Play rating: 4.5★ from 98k ratings. 164 reviews (55%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 125 | 42% |
| 4★ | 11 | 4% |
| 3★ | 12 | 4% |
| 2★ | 22 | 7% |
| 1★ | 130 | 43% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 12 | 2.08★ | 75% |
| September 2026 | 17 | 2.47★ | 71% |
| August 2026 | 25 | 2.12★ | 76% |
| July 2026 | 40 | 3.15★ | 48% |
| June 2026 | 40 | 3.73★ | 32% |
| May 2026 | 50 | 2.58★ | 64% |
What 1–3★ reviews mention
154 English-language 1–3★ reviews in the sample (US storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 53 | 34% |
| Pricing / subscription | 21 | 14% |
| Crashes / freezes | 17 | 11% |
| UX / design | 8 | 5% |
| Feature requests | 6 | 4% |
| Performance | 4 | 3% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 27 of 154 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Will not keep password. If the app closes, I have to enter the password again and wait for a verification code. You basically always need a paper boarding pass or hold the line up. You should be able to use biometrics, but it is not an option like other airlines” (1★, v8.5, 2025-12-31, US) - Fix in-use crashes and freezes: 12 of 154 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Doesn't ALERT when they cancel or delay flights. We are stuck in Ft Lauderdale, the app says our flight is delayed, but when we Google it, it shows cancelled. Then we search through email and see the emailed something an hour earlier.... Use the stupid app to notify customers. I'…” (1★, v9.12.0, 2026-08-22, US) - Make trials and renewals transparent: 9 of 154 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“never again will I book with jetblue!! there thieves! other airlines offer a 24 hour cancellation fee. jet blue does but charges you 100 bucks plus doesn't refund your money but gives you fly credit I DONT WANT FLY CREDIT I WANT MY MONEY BACK!!! on top of that they charged me for…” (1★, v9.3.0, 2026-04-09, US) - Answer support requests: 8 of 154 1–3★ reviews. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“I manage the account for a group of 200 investors and I will never use JetBlue for absolutely anything ever again! They are scammers and thieves. They charge you for contacting technical support after they block your ability to make any changes on their website, which coincidenta…” (1★, v8.5, 2026-01-13, US) - Fix crash on launch: 5 of 154 1–3★ reviews. What to do: Check crash logs (Android vitals in Play Console / Crashlytics) for the affected version and device models first.
“update** have lost $$ trying to book flights, get to the end of all the selections and then error message says i need to choose new flights- meanwhile my credit card has multiple pending charges (2026)**was wonderful before this latest update, now won't open... frustrating.(2018)” (1★, v9.10.0, 2026-07-29, US) - Fix features broken by the latest update: 4 of 154 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“Jetblue damaged my bag. I went to the kiosk to file a claim and they told me I could do it via the QR code. They failed to tell me I had to go to the after filling it out. Lazy people did not want to help me. I guess now I have to live with my zipper broke.” (1★, v9.1.0, 2026-03-08, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 9.14.0 | 10 | 1.90★ | 80% |
| 9.13.0 | 9 | 2.00★ | 78% |
| 9.12.0 | 8 | 2.25★ | 75% |
| 9.11.0 | 8 | 2.25★ | 75% |
| 9.10.0 | 14 | 1.29★ | 93% |
| 9.9.0 | 17 | 2.65★ | 59% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2025-01-22 – 2026-10-22 | 2025-11-21 – 2026-10-22 |
| Avg stars in sample | 1.61★ | 2.93★ |
| 1–3★ share | 92% | 55% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest first, up to 10 store locales merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with JetBlue Airways Corporation or Google.
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FAQ
What do JetBlue users complain about most?
In 154 English-language 1–3★ Google Play reviews from 2025-11-21 to 2026-10-22, the most-mentioned theme was bugs (34%) and the most-mentioned issue was “fix login / account access” (27 reviews).
How many JetBlue Google Play reviews are negative?
164 of 300 recent reviews (55%) gave 1–3 stars. Average rating in this sample: 2.93★.