Avis reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Avis - Car Rental (by AVIS BUDGET GROUP, INC.) from 4 storefronts, dated 11 July 2026 to 22 October 2026. Average rating in this sample: 2.46★. All-time App Store rating: 4.7★ from 467k ratings. 203 reviews (68%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 90 | 30% |
| 4★ | 7 | 2% |
| 3★ | 15 | 5% |
| 2★ | 27 | 9% |
| 1★ | 161 | 54% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 67 | 2.67★ | 63% |
| September 2026 | 82 | 2.43★ | 70% |
| August 2026 | 81 | 2.44★ | 68% |
| July 2026 | 70 | 2.31★ | 70% |
What 1–3★ reviews mention
202 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 91 | 45% |
| Bugs | 47 | 23% |
| Feature requests | 18 | 9% |
| UX / design | 12 | 6% |
| Crashes / freezes | 6 | 3% |
| Ads | 5 | 2% |
| Performance | 2 | 1% |
A review can mention several themes.
Most-mentioned issues
- Make trials and renewals transparent: 62 of 202 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“A late work change caused me to cancel my reservation. Even having top tier status with Avis, they still charged a $150 refund fee. The fee is excessive and uncalled for. Avis had no interest in working with their loyal customers. It makes sense now why people don’t choose Avis.” (1★, v22.29, 2026-10-11, US) - Fix login / account access: 24 of 202 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“1) your sign in experience is awful. You say you can sign in with your email address, but that doesn’t work. And because of that, it’s an endless game of resetting password, remembering the cryptic user number and eventually being able to log in. 2) your car search doesn’t wor…” (1★, v22.23, 2026-07-27, US) - Answer support requests: 21 of 202 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I’ve been having issues with updating my payment method using AMEX for a LONG TIME. I even called customer support to get help on adding my card but they can only help me if I will rent again. Tf is that supposed to be? A basic process of payment update requires me to rent again?…” (1★, v22.23, 2026-07-24, US) - Improve content quality: 11 of 202 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Poor. Vehicle description was incorrect. Waited for an hour before attendant said the color was wrong but vehicle plate was correct so I was free to pare the vehicle. Step into vehicle and it is dirty.” (2★, v22.28, 2026-09-24, US) - Ship the most requested feature: 9 of 202 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Cancelled flight caused me not to travel to Jacksonville. Avis car rental provided zero ability to cancel reservation. Avis took the entire amount for the reservation. I am equally certain that Avis will not allow that car to sit there through the weekend; they’ll have it rented…” (1★, v22.25, 2026-08-07, US) - Stop data / progress loss: 8 of 202 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“After almost every software update, I have to login again. Seems like no big deal, right? However, I can’t remember the last time I was able to login using my email and password after a software update. In fact, I changed my password again and tried to use my email plus password…” (1★, v22.28, 2026-09-13, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 22.31 | 22 | 2.59★ | 64% |
| 22.29 | 69 | 2.45★ | 68% |
| 22.28 | 42 | 2.64★ | 67% |
| 22.27 | 26 | 2.27★ | 69% |
| 22.26 | 38 | 2.53★ | 66% |
| 22.25 | 22 | 2.86★ | 59% |
Versions with fewer than 5 reviews in the sample are left out.
Is Avis your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 4 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with AVIS BUDGET GROUP, INC. or Apple.
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FAQ
What do Avis users complain about most?
In 202 English-language 1–3★ App Store reviews from 2026-07-11 to 2026-10-22, the most-mentioned theme was pricing / subscription (45%) and the most-mentioned issue was “make trials and renewals transparent” (62 reviews).
How many Avis App Store reviews are negative?
203 of 300 recent reviews (68%) gave 1–3 stars. Average rating in this sample: 2.46★.