Turo reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Turo — Better car rental (by Turo Inc.) from 8 storefronts, dated 16 October 2026 to 22 October 2026. Average rating in this sample: 4.41★. All-time App Store rating: 4.9★ from 879k ratings. 49 reviews (16%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 243 | 81% |
| 4★ | 8 | 3% |
| 3★ | 10 | 3% |
| 2★ | 7 | 2% |
| 1★ | 32 | 11% |
What 1–3★ reviews mention
48 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 27 | 56% |
| Bugs | 11 | 23% |
| UX / design | 5 | 10% |
| Crashes / freezes | 3 | 6% |
| Feature requests | 3 | 6% |
| Performance | 1 | 2% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 21 of 48 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I booked a car, but it wasn’t available at the promised location. I wasted my time dealing with the host and customer support instead of getting the car I paid for. The app is also frustratingly slow. I wouldn’t recommend relying on Turo when you actually need a car. Established…” (1★, v26.41.0, 2026-10-18, US) - Make trials and renewals transparent: 16 of 48 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Worst experience ever. The host told us we picked up the wrong car. How did we get in it if we had the wrong car? Turo and host excused us of stealing the car. Then when we returned it a day earlier than we paid (and missed our event we traveled) for they charged us all kinds of…” (1★, v26.41.0, 2026-10-16, US) - Fix login / account access: 4 of 48 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I had a guest incur a speeding ticket during their trip. I put in an invoice as soon as I received the mail. The guest has not responded regarding the ticket and Turo denied my 2 invoices requesting payment. Turo also doesn’t have a phone number for support and does not respond t…” (1★, v26.41.0, 2026-10-19, US) - Justify or adjust the price: 4 of 48 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I will not be using Turo again. I had an absolutely horrible experience with customer service and the overall the policies of this platform are questionable. In addition, it’s insanely expensive and they charge way more than the car owner would ever receive.” (1★, v26.41.0, 2026-10-18, US) - Improve content quality: 4 of 48 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Waste your time trying to book a car, only to be told that something went wrong. After I tried to get support, they said I wasn’t allowed to rent a car in some states without explaining why, even though I asked them to explain. They refused to reply, so I went back to Booking.com…” (1★, v26.41.0, 2026-10-18, US) - Fix in-use crashes and freezes: 3 of 48 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“This garbage app is impossible to use, keeps freezing, do not use.” (1★, v26.42.0, 2026-10-22, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.42.0 | 97 | 4.36★ | 18% |
| 26.41.0 | 202 | 4.45★ | 15% |
Versions with fewer than 5 reviews in the sample are left out.
Is Turo your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 8 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Turo Inc. or Apple.
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FAQ
What do Turo users complain about most?
In 48 English-language 1–3★ App Store reviews from 2026-10-16 to 2026-10-22, the most-mentioned theme was pricing / subscription (56%) and the most-mentioned issue was “answer support requests” (21 reviews).
How many Turo App Store reviews are negative?
49 of 300 recent reviews (16%) gave 1–3 stars. Average rating in this sample: 4.41★.