Frontier Airlines reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Frontier Airlines (by Frontier Airlines, Inc) from 4 storefronts, dated 14 September 2026 to 22 October 2026. Average rating in this sample: 2.18★. All-time App Store rating: 4.7★ from 1.3M ratings. 219 reviews (73%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 72 | 24% |
| 4★ | 9 | 3% |
| 3★ | 10 | 3% |
| 2★ | 20 | 7% |
| 1★ | 189 | 63% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 182 | 2.07★ | 77% |
| September 2026 | 118 | 2.36★ | 67% |
What 1–3★ reviews mention
219 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 84 | 38% |
| Pricing / subscription | 55 | 25% |
| Feature requests | 15 | 7% |
| Crashes / freezes | 13 | 6% |
| UX / design | 11 | 5% |
| Performance | 8 | 4% |
| Ads | 1 | 0% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 43 of 219 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“My login wasn’t working because the 6 digit code they would send my email to verify my account would say error every time. I couldn’t fly out because the frontier associate would not print my boarding pass or I would have to pay $75. I wish Spirit would come back.” (1★, v3.7.5, 2026-09-20, US) - Answer support requests: 20 of 219 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I tried several times to change a simple flight. Same day for next week, same flight time and it’s constantly tells me to try later on or not able to retrieve data. Al throughout the entire day from different locations. But if I call customer service they can do it but for a serv…” (1★, v3.7.5, 2026-09-22, US) - Make trials and renewals transparent: 15 of 219 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Tried to book a flight and payment declined twice when in fact it successfully went through. I didn't receive a confirmation email or anything but I saw the trip pop up on "My Trips". So I got double charged and now I have to wait 7-10 days for a refund??? Insane.” (1★, v3.7.8, 2026-10-15, US) - Fix in-use crashes and freezes: 12 of 219 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“This has either froze or sent bad data resulting in the inability to check in” (1★, v3.7.9, 2026-10-18, US) - Stop data / progress loss: 11 of 219 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“About every other time I assign into this app it for some reason never remembers my password, even when I have it written down and type it out for word. I have to reset this password and it takes about six tries with six different passwords then it eventually works. And I just kn…” (1★, v3.7.5, 2026-09-16, US) - Ship the most requested feature: 8 of 219 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I find it fishy this app is so well reviewed considering you literally can’t even add the flights you paid for to it for check-in. Put your last name, put your flight number, shows your flight so you click “add” to have the ability to show your boarding pass and see details of yo…” (1★, v3.7.7, 2026-10-04, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 3.7.9 | 55 | 2.09★ | 76% |
| 3.7.8 | 91 | 1.92★ | 81% |
| 3.7.7 | 26 | 2.50★ | 65% |
| 3.7.6 | 62 | 2.48★ | 63% |
| 3.7.5 | 66 | 2.21★ | 71% |
Versions with fewer than 5 reviews in the sample are left out.
Is Frontier Airlines your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 4 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Frontier Airlines, Inc or Apple.
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FAQ
What do Frontier Airlines users complain about most?
In 219 English-language 1–3★ App Store reviews from 2026-09-14 to 2026-10-22, the most-mentioned theme was bugs (38%) and the most-mentioned issue was “fix login / account access” (43 reviews).
How many Frontier Airlines App Store reviews are negative?
219 of 300 recent reviews (73%) gave 1–3 stars. Average rating in this sample: 2.18★.