Hertz reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Hertz Rental Car, SUV, Van (by The Hertz Corporation) from 11 storefronts, dated 16 March 2026 to 22 October 2026. Average rating in this sample: 2.58★. All-time App Store rating: 4.8★ from 540k ratings. 199 reviews (66%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 94 | 31% |
| 4★ | 7 | 2% |
| 3★ | 27 | 9% |
| 2★ | 23 | 8% |
| 1★ | 149 | 50% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 56 | 2.32★ | 73% |
| September 2026 | 88 | 3.00★ | 56% |
| August 2026 | 86 | 3.07★ | 53% |
| July 2026 | 17 | 1.24★ | 100% |
| June 2026 | 12 | 2.33★ | 75% |
| May 2026 | 14 | 2.21★ | 79% |
What 1–3★ reviews mention
177 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 52 | 29% |
| Pricing / subscription | 44 | 25% |
| Feature requests | 14 | 8% |
| UX / design | 10 | 6% |
| Ads | 5 | 3% |
| Crashes / freezes | 4 | 2% |
| Performance | 3 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 26 of 177 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Why do I need to completely log in over and over and over and over again when I close the app? Why do I need my membership number to reset my password if you have my email address which has not changed in 25 years? Ridiculous. Maybe I need to switch to Enterprise…” (1★, v4.81.0, 2026-06-17, US) - Answer support requests: 23 of 177 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“The hertz app and logging in on line will not let me change my preferences. I do not want the fuel pre pay included. I contacted chat support and the agent closed my chat after 4 min of no response after I waited 15 min for a live agent.” (2★, v5.6.0, 2026-10-15, US) - Make trials and renewals transparent: 14 of 177 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“You will be charged anytime you cancel a car!” (1★, v5.3.1, 2026-08-24, US) - Stop data / progress loss: 7 of 177 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Terrible app. It logs you out all the time even if you want it to “remember me.” And then after it tells you the PW is incorrect a few times, you reset, then ut says the captcha is incorrect when it is obviously not. Hire a better team to fix the app. Hertz is already over priced…” (1★, v5.6.0, 2026-10-02, US) - Fix notifications: 7 of 177 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“No ability to opt out. This behavior is invasive and disrespectful, and violates the Apple review guidelines section 4.5.4” (1★, v5.4.0, 2026-09-18, US) - Improve content quality: 7 of 177 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“I overfilled fuel prior to retuning and they charged me for fuel. Not sure why. Fuel showed full!” (1★, v5.3.1, 2026-08-23, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 5.7.0 | 9 | 2.00★ | 78% |
| 5.6.0 | 43 | 2.42★ | 72% |
| 5.5.1 | 19 | 3.00★ | 58% |
| 5.4.0 | 65 | 2.91★ | 57% |
| 5.3.1 | 27 | 3.41★ | 44% |
| 5.3.0 | 19 | 3.53★ | 42% |
Versions with fewer than 5 reviews in the sample are left out.
Is Hertz your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 11 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with The Hertz Corporation or Apple.
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FAQ
What do Hertz users complain about most?
In 177 English-language 1–3★ App Store reviews from 2026-03-16 to 2026-10-22, the most-mentioned theme was bugs (29%) and the most-mentioned issue was “fix login / account access” (26 reviews).
How many Hertz App Store reviews are negative?
199 of 300 recent reviews (66%) gave 1–3 stars. Average rating in this sample: 2.58★.