Revunda · Free mini check · Sample reports · Rating badge · All app reports · App comparisons
Gopuff app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Gopuff - Grocery Delivery (Food delivery, by Gopuff) from 1 storefronts, dated 2026-09-16 to 2026-10-22. Average rating in this sample: 3.98★. Its all-time US App Store rating is 4.8★ from 265K ratings. 48 reviews contained a complaint; the biggest theme was pricing / subscription (54%).
Free App Store check Get the full report for your app – €19 20 ready replies to your real bad reviews – €9 See a sample report
Competing with Gopuff? Compare your app with Gopuff and one more rival – Competitor Pack €29 · see a real replies sample
Download the full Gopuff report (PDF, free)
Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 26 | 54% | 2.3 |
| UX / design | 13 | 27% | 2.5 |
| Performance | 13 | 27% | 2.1 |
| Feature requests | 11 | 23% | 2.1 |
| Bugs | 7 | 15% | 2.3 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 19 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I recently received a Gopuff delivery containing a bag of cat food with multiple holes resembling rodent chew marks, including openings large enough to expose the food inside. The damaged bag was packaged alongside other household products, raising additional…” (1★, v14.0.0, US) - Soften the redesign backlash: 10 complaining reviews, avg severity 2.6/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Just updated the app and the new interface and ai search has made the app borderline unusable. It completely over complicates everything for the sake of appearing cutting edge. No one needs this.” (1★, v12.23.0, US) - Make trials and renewals transparent: 9 complaining reviews, avg severity 2.5/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Had to dispute the charge on my cc because I ordered $150 product and added a soda. The product was out of stock and rather than notifying me they charged small order fees and delivery fees and only delivered the soda. So I paid $21 for a 20oz soda. They offer…” (1★, v14.1.0, US) - Simplify navigation: 7 complaining reviews, avg severity 2.5/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Just tried to order a couple of simple things and now the search bar is this insufferable Valley girl AI voice. Also, the images are presented in a bizarre manner that’s hard to actually look at. Everything is at a Dutch angle, and that makes things really har…” (1★, v14.0.0, US) - Improve content quality: 8 complaining reviews, avg severity 1.8/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“For some reason, the GPS puts in the wrong address for my address. I've checked and my address is my address, not wherever it's sending them, but the delivery drivers get lazy and leave my items or an extra 3 minutes of waiting is added because they chose to f…” (1★, v12.24.0, US) - Justify or adjust the price: 7 complaining reviews, avg severity 2.0/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“This order took forever. Was not worth the money.” (1★, v13.0.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 14.1.0 | 14 | 2.9 | 36% |
| 14.0.0 | 63 | 4.0 | 19% |
| 13.0.0 | 50 | 4.2 | 8% |
| 12.25.0 | 47 | 3.8 | 19% |
| 12.24.0 | 55 | 4.0 | 15% |
| 12.23.0 | 63 | 4.1 | 16% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Gopuff?
In 300 recent App Store reviews (2026-09-16 to 2026-10-22), the most common complaint theme was pricing / subscription (54% of complaining reviews), and the top specific issue was “answer support requests” (19 reviews).
How many Gopuff reviews are negative?
48 of 300 recent reviews (16%) contained a complaint. Average rating in this sample: 3.98★. Its all-time US App Store rating is 4.8★ from 265K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Gopuff.
Compare Gopuff with rivals
More app complaint reports
- Uber Eats reviews: top complaints (Food delivery)
- DoorDash reviews: top complaints (Food delivery)
- Instacart reviews: top complaints (Food delivery)
- Grubhub reviews: top complaints (Food delivery)
- Deliveroo reviews: top complaints (Food delivery)
- Just Eat reviews: top complaints (Food delivery)
- Glovo reviews: top complaints (Food delivery)
- Wolt reviews: top complaints (Food delivery)
All 216 app reports · Free App Store rating badge for your site
Free App Store check Get my report – €19 20 ready replies to your real bad reviews – €9 See a sample report
Competing with an app like this one? The Competitor Pack (€29) compares your app with up to 2 competitors side by side.