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Uber Eats app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Uber Eats: Food & Groceries (Food delivery, by Uber Technologies, Inc.) from 3 storefronts, dated 2026-10-10 to 2026-10-22. Average rating in this sample: 2.21★. Its all-time US App Store rating is 4.8★ from 10.9M ratings. 167 reviews contained a complaint; the biggest theme was pricing / subscription (74%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 124 | 74% | 2.2 |
| Bugs | 46 | 28% | 2.3 |
| Performance | 28 | 17% | 2.3 |
| Feature requests | 23 | 14% | 2.0 |
| UX / design | 15 | 9% | 2.2 |
| Crashes / freezes | 3 | 2% | 2.5 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 92 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Our order was delivered to the wrong address, and customer support was abysmal. First, the driver sent a pic of the wrong door to confirm delivery and wouldn’t respond when we called. Our house is clearly marked, well-lit, and easy to locate. Then, the AI…” (1★, v6.345.10000, US) - Justify or adjust the price: 45 complaining reviews, avg severity 2.2/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I hate that I call the restaurant about my food. And they’ll tell me my order was picked up 20 mins ago. But ubereats tells me the delivery is 30 mins away. While the restaurant was only 8 minutes out. Why am I paying premium prices for cold food. UberEats is…” (1★, v6.344.10000, CA) - Make trials and renewals transparent: 34 complaining reviews, avg severity 2.2/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I love the convenience but this app is so unbelievably frustrating. Ordered an uber, the driver couldn’t get to us and so I cancelled but was charged a fee. Then that same night I ordered food and the restaurant didn’t have any of it. Took me an hour just to f…” (2★, v6.345.10000, CA) - Improve content quality: 9 complaining reviews, avg severity 2.1/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Thrash app. No accuracy. Just terrible” (1★, v6.345.10000, CA) - Fix login / account access: 8 complaining reviews, avg severity 2.2/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“This app makes your life so difficult when you try to add a gift card. Imagine you are hungry; you added your fav food in your basket and then you want to add the giftcard - sounds like an easy process, right? but Noooo!!. The app does verification each time y…” (1★, v6.344.10000, GB) - Soften the redesign backlash: 7 complaining reviews, avg severity 2.4/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Since the redesign to make the app more compartmentalized by useless categories, when there are promotions and you hit the “shop” button, it no longer takes you to a list of the stores that promo applies to, it makes you dig to find the stores the promo works…” (1★, v6.345.10000, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 6.345.10000 | 142 | 2.4 | 51% |
| 6.344.10000 | 117 | 2.0 | 60% |
| 6.343.10000 | 32 | 2.1 | 56% |
| 6.283.10001 | 6 | 2.3 | 67% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Uber Eats?
In 300 recent App Store reviews (2026-10-10 to 2026-10-22), the most common complaint theme was pricing / subscription (74% of complaining reviews), and the top specific issue was “answer support requests” (92 reviews).
How many Uber Eats reviews are negative?
167 of 300 recent reviews (56%) contained a complaint. Average rating in this sample: 2.21★. Its all-time US App Store rating is 4.8★ from 10.9M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Uber Technologies, Inc..
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