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Gopuff vs Instacart: which app has fewer problems?

We compared 300 recent App Store reviews of Gopuff and 300 recent App Store reviews of Instacart, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Gopuff has the fewest complaints overall: 16% of its recent reviews contain a complaint, vs 47% for Instacart.

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Ratings at a glance

App	All-time US rating	Ratings	Avg in our sample	Reviews analysed	Reviews with a complaint	Sample dates
Gopuff	4.8★	265K	3.98★	300	16%	2026-09-16 – 2026-10-22 (37 d)
Instacart	4.8★	4.9M	2.83★	300	47%	2023-08-02 – 2026-10-22 (1178 d)

Complaint themes side by side

Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.

Theme	Gopuff	Instacart
Bugs	2% (7)	15% (45)
Crashes / freezes	0% (0)	2% (6)
Performance	4% (13)	9% (27)
UX / design	4% (13)	4% (11)
Pricing / subscription	9% (26)	30% (89)
Feature requests	4% (11)	9% (26)

Verdict: which one has fewer problems?

Across the latest 600 App Store reviews we collected, Gopuff has the lowest share of reviews with a complaint (16%) and Instacart the highest (47%). The biggest single difference is in pricing and subscription complaints: 30% of Instacart reviews mention them, vs 9% for Gopuff. Each app's own biggest complaint theme: Gopuff, pricing / subscription (26 reviews); Instacart, pricing / subscription (89 reviews). Average star rating in the samples ranges from 2.83★ (Instacart) to 3.98★ (Gopuff). Time span of each sample: Gopuff 37 days (2026-09-16 to 2026-10-22); Instacart 1178 days (2023-08-02 to 2026-10-22). Because Gopuff's sample covers a much shorter period, a single recent update or outage weighs more heavily in its numbers. Samples that reach back many months (fewer reviews per day) show long-running issues rather than the effect of one recent update.

Fewer bug problems: Gopuff, 2% of its reviews vs 15% for Instacart.
Crash and freeze complaints: roughly tied (Gopuff 0%, Instacart 2% of reviews).
Fewer performance (slowness, battery, storage) problems: Gopuff, 4% of its reviews vs 9% for Instacart.
UX / design complaints: roughly tied (Gopuff 4%, Instacart 4% of reviews).
Fewer pricing and subscription problems: Gopuff, 9% of its reviews vs 30% for Instacart.
Fewest feature requests: Gopuff, 4% of its reviews vs 9% for Instacart.

Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.

Top 3 specific issues for each app

Gopuff

Answer support requests (19 reviews, severity 2.3/3)
Soften the redesign backlash (10 reviews, severity 2.6/3)
Make trials and renewals transparent (9 reviews, severity 2.5/3)

Biggest theme: pricing / subscription. Free PDF

Instacart

Answer support requests (55 reviews, severity 2.4/3)
Justify or adjust the price (39 reviews, severity 2.2/3)
Make trials and renewals transparent (26 reviews, severity 2.2/3)

Biggest theme: pricing / subscription. Free PDF

FAQ

Which has fewer problems overall: Gopuff or Instacart?

In the most recent App Store reviews we analysed, Gopuff had the lowest share of reviews with a complaint (16% of 300) and Instacart the highest (47% of 300). Gopuff: 48 of 300; Instacart: 140 of 300.

Which has fewer bug complaints: Gopuff or Instacart?

Gopuff. Gopuff: 7 of 300 recent reviews (2%); Instacart: 45 of 300 recent reviews (15%).

Which has fewer crash and freeze complaints: Gopuff or Instacart?

In our samples they are roughly tied: Gopuff: 0 of 300 recent reviews (0%); Instacart: 6 of 300 recent reviews (2%).

Which has fewer pricing and subscription complaints: Gopuff or Instacart?

Gopuff. Gopuff: 26 of 300 recent reviews (9%); Instacart: 89 of 300 recent reviews (30%).

Which is rated higher on the App Store: Gopuff or Instacart?

All-time US App Store ratings: Gopuff 4.8★ from 265K ratings; Instacart 4.8★ from 4.9M ratings. Instacart is highest, but all-time ratings move slowly; the recent-review samples above show current problems.

How recent is this Gopuff vs Instacart data?

Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): Gopuff: 300 reviews over 37 days (2026-09-16 to 2026-10-22); Instacart: 300 reviews over 1178 days (2023-08-02 to 2026-10-22). It is a snapshot of current problems, not all-time quality.

What is the most common complaint about Gopuff and Instacart?

Gopuff: pricing / subscription (26 of 300 reviews), top-ranked fix: “answer support requests”; Instacart: pricing / subscription (89 of 300 reviews), top-ranked fix: “answer support requests”.

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