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Deliveroo app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Deliveroo: Food & Shopping (Food delivery, by Deliveroo) from 3 storefronts, dated 2021-08-12 to 2026-10-22. Average rating in this sample: 2.08★. Its all-time US App Store rating is 4.6★ from 207K ratings. 156 reviews contained a complaint; the biggest theme was pricing / subscription (53%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 83 | 53% | 2.2 |
| Bugs | 47 | 30% | 2.4 |
| Performance | 44 | 28% | 2.1 |
| Feature requests | 25 | 16% | 2.2 |
| UX / design | 14 | 9% | 2.3 |
| Crashes / freezes | 4 | 3% | 2.8 |
| Ads | 2 | 1% | 2.9 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 77 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“If I could give Deliveroo zero stars or negative stars, I would. What an absolute joke of an experience. The food took over an hour to arrive and was cold by the time it finally showed up. The driver could not even get the delivery vehicle information correct…” (1★, v3.331.0, US) - Make trials and renewals transparent: 20 complaining reviews, avg severity 2.4/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“No cancellation options on the app and to speak to support you are required to attach the report to a previous order. I had the app deleted on my phone and had not used the app in a month, my account was still charged. I had agreed to a free trial only. I want…” (1★, v3.344.0, GB) - Improve content quality: 18 complaining reviews, avg severity 1.9/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“I’m frustrated because the platform doesn’t assess information (this case opening hours) provided by their restaurants. After I order and waited for long, they just called and canceled my order, saying there’s nothing they can do.” (2★, v3.265.0, CA) - Justify or adjust the price: 13 complaining reviews, avg severity 2.1/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Food arrives cold n wet. You have to pay if you want it fresh or they drop off another order in mordoor. Everything is an additional charge. Food is poor quality and smaller than if you went to the restaurant. You get the multiples pieces of the worst parts of…” (2★, v3.344.0, GB) - Fix notifications: 11 complaining reviews, avg severity 2.0/3. What to do: Check notification delivery and let users control frequency in settings.
“I have notifications turned off, and every time I close the app I immediately get a notification. Like if I didn’t order something it was for a reason, and I don’t need 3 more notifications in a single day to remind me I need to eat. It is beyond annoying.” (3★, v3.338.0, US) - Speed up loading: 7 complaining reviews, avg severity 1.8/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Optionay” (1★, v3.343.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 3.345.0 | 39 | 1.8 | 62% |
| 3.344.0 | 19 | 2.6 | 47% |
| 3.343.0 | 5 | 3.4 | 40% |
| 3.342.0 | 5 | 3.0 | 0% |
| 3.341.0 | 4 | 1.8 | 75% |
| 3.340.0 | 7 | 2.1 | 57% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Deliveroo?
In 300 recent App Store reviews (2021-08-12 to 2026-10-22), the most common complaint theme was pricing / subscription (53% of complaining reviews), and the top specific issue was “answer support requests” (77 reviews).
How many Deliveroo reviews are negative?
156 of 300 recent reviews (52%) contained a complaint. Average rating in this sample: 2.08★. Its all-time US App Store rating is 4.6★ from 207K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Deliveroo.
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