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Glovo app reviews: what users complain about

We ran Revunda on 300 of the most recent public App Store reviews of Glovo: Food Delivery, Takeaway (Food delivery, by Glovoapp 23 SL) from 3 storefronts, dated 2023-10-13 to 2026-10-20. Average rating in this sample: 2.71★. Its all-time US App Store rating is 4.8★ from 238K ratings. 131 reviews contained a complaint; the biggest theme was pricing / subscription (63%).

Building a food delivery app? 131 of these Glovo reviews contained a complaint, led by pricing / subscription (63%). Get the same analysis of your own app: paste your App Store link at checkout and the PDF (complaint themes, severity, version trends, 10 ranked fixes) arrives within 24–48 h.
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Complaint categories

CategoryReviewsShare of complaintsAvg severity (0–3)
Pricing / subscription8263%2.4
Bugs4635%2.5
Performance2620%2.3
Feature requests2015%2.3
UX / design75%2.2
Crashes / freezes32%2.8
Ads22%2.1

A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.

Top issues, ranked by reviews × severity

  1. Answer support requests: 95 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
    “I signed up to use this app a week ago while I vacation in Lagos Nigeria. I have had multiple issues with drivers being unable to locate my home without calling to describe the home or going into the balcony of my residence to scream in order to get their att…” (1★, v9.21.0, CA)
  2. Make trials and renewals transparent: 22 complaining reviews, avg severity 2.4/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
    “I ordered mouth wash and they cancelled the order and charged me in full. The driver called and asked me to place the order again. Then they did this scam again! I guess to steal the money and the tips twice. I have zero products and paid in full twice, and su…” (1★, v9.28.0, CA)
  3. Improve content quality: 11 complaining reviews, avg severity 2.2/3. What to do: Review the content areas users name; add a "report a problem" button on content.
    “I ordered 5 grocery items via glovo and received 3 incorrect items worth half the price of the original order and none of what I ordered was present.” (1★, v11.31.1, CA)
  4. Fix login / account access: 6 complaining reviews, avg severity 2.8/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
    “Forgot to cancel Glovo Prime before I got back home to US. Got geo-locked out of my account and so could not cancel. Had to get a VPN to log back in. Awful customer experience. Customer support was nonexistent.” (1★, v2026.41.0, US)
  5. Simplify navigation: 4 complaining reviews, avg severity 2.2/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
    “Difficult navigation of menu order at times” (3★, v9.13.0, CA)
  6. Justify or adjust the price: 4 complaining reviews, avg severity 2.0/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
    “Come corriere è abbastanza veloce, ma i prezzi sono molto costosi , dato che il mio ordine costa 4 euro, ma ho pagato 10 euro 🤷‍♀️ per la consegna e le spese di negozio, molto alte, questa sarà l'ultima volta” (2★, v10.10.0, CA)

Rating by app version (newest first)

VersionReviewsAvg starsShare with a complaint
2026.42.0192.542%
2026.41.0172.353%
2026.40.0172.959%
2026.39.0112.536%
2026.38.0112.536%

Versions with fewer than 3 reviews in the sample are left out.

FAQ

What do users complain about most in Glovo?

In 300 recent App Store reviews (2023-10-13 to 2026-10-20), the most common complaint theme was pricing / subscription (63% of complaining reviews), and the top specific issue was “answer support requests” (95 reviews).

How many Glovo reviews are negative?

131 of 300 recent reviews (44%) contained a complaint. Average rating in this sample: 2.71★. Its all-time US App Store rating is 4.8★ from 238K ratings.

Can I get the same report for my own app?

Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.

How to read this

Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 20 October 2026. We have no relationship with Glovoapp 23 SL.

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Want this for your own app? Paste your App Store link and get the full PDF (up to 300 recent reviews from up to 15 storefronts, 7 categories, 18 specific issues, version trends, 10 ranked fixes) within 24–48 h.
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