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Wolt app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Wolt Delivery: Food and more (Food delivery, by Wolt Oy) from 3 storefronts, dated 2025-11-24 to 2026-10-21. Average rating in this sample: 1.75★. Its all-time US App Store rating is 4.8★ from 36K ratings. 173 reviews contained a complaint; the biggest theme was pricing / subscription (62%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 107 | 62% | 2.3 |
| Bugs | 49 | 28% | 2.3 |
| Performance | 48 | 28% | 2.3 |
| Feature requests | 22 | 13% | 2.1 |
| UX / design | 20 | 12% | 2.2 |
| Ads | 2 | 1% | 2.0 |
| Crashes / freezes | 1 | 1% | 2.2 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 109 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“My order arrived cold and your support said it’s “normal.” That’s unacceptable. I won’t be using Wolt anymore.” (1★, v25.48.0, FI) - Justify or adjust the price: 34 complaining reviews, avg severity 2.3/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“The prices are abnormally high compared to the actual prices in the restaurant. Once when I traveled to Greece, I got poisoned from the food I got via Wolt. After I got a refund I was already back home to Sweden. But the refund money could not be withdraw be…” (1★, v26.8.1, SE) - Make trials and renewals transparent: 13 complaining reviews, avg severity 2.3/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“It’s a trap, you order, it takes more than an hour, your food is cold and saggy and you can’t cancel your order. Trust me when I say this, please go and fetch your food yourself if you can.” (1★, v26.22.0, SE) - Soften the redesign backlash: 12 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“På riktigt, senaste uppdateringen är katastrofal. Det är omöjligt att navigera effektivt i appen nu. Snacka om den mest onödiga redesignen av en app som tidigare var enkel och snabb att använda. Man skulle kunna tro att ChatGPT har genererat upp koden.” (1★, v26.3.0, SE) - Simplify navigation: 12 complaining reviews, avg severity 2.0/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Using because no competition in Finland, but the search is absolutely horrible. Somehow a huge product and engineering team still can’t add a proper keyword or vector search functionality, autocomplete is not working either. I constantly have to scroll and man…” (2★, v26.6.0, FI) - Fix login / account access: 6 complaining reviews, avg severity 2.8/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“No code incoming” (1★, v26.28.0, FI)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.41.0 | 10 | 1.8 | 60% |
| 26.40.0 | 6 | 1.7 | 67% |
| 26.39.0 | 5 | 1.8 | 60% |
| 26.38.0 | 6 | 2.2 | 67% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Wolt?
In 300 recent App Store reviews (2025-11-24 to 2026-10-21), the most common complaint theme was pricing / subscription (62% of complaining reviews), and the top specific issue was “answer support requests” (109 reviews).
How many Wolt reviews are negative?
173 of 300 recent reviews (58%) contained a complaint. Average rating in this sample: 1.75★. Its all-time US App Store rating is 4.8★ from 36K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 21 October 2026. We have no relationship with Wolt Oy.
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