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Grubhub app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Grubhub: Food Delivery (Food delivery, by GrubHub.com) from 4 storefronts, dated 2011-09-07 to 2026-10-22. Average rating in this sample: 2.28★. Its all-time US App Store rating is 4.7★ from 4.7M ratings. 166 reviews contained a complaint; the biggest theme was pricing / subscription (46%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 77 | 46% | 2.2 |
| Bugs | 68 | 41% | 2.4 |
| Feature requests | 46 | 28% | 2.2 |
| Performance | 34 | 20% | 2.4 |
| UX / design | 20 | 12% | 2.1 |
| Crashes / freezes | 6 | 4% | 2.9 |
| Ads | 4 | 2% | 1.9 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 50 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Their customer service serves absolutely no purpose at all unless you make a fuss, even to get a partial refund for a missing item. The goal is to make any interaction with them as painstaking as possible so that you just stop bothering to get your money back…” (1★, v2026.41, US) - Justify or adjust the price: 27 complaining reviews, avg severity 2.2/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Grub hub drivers drop off several orders before they get to you. The prices are more expensive than door dash without dash pass. Don’t waste your time or money on GrubHub” (1★, v2026.42, US) - Improve content quality: 25 complaining reviews, avg severity 2.4/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Genuinely haven’t gotten a correct order in the last dozen orders. I paid for the annual subscription up front so it hurts to just lose $100 after only one month of the service but it’s not worth having my dinner plans constantly marred by missing or completel…” (1★, v2026.40, US) - Make trials and renewals transparent: 11 complaining reviews, avg severity 2.3/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“i have used grubhub for years. i use it frequently, as i am disabled. i still pay EXTRA for grubhub+ and over the years i have watched the benefits i used to get for doing so slip away one after the other as this app and service becomes steadily more hostile a…” (1★, v2026.41, US) - Fix login / account access: 9 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I downloaded the app for it only to tell me there are no restaurants in my area both for delivery and collection (fair enough, I like in the sticks). My issue is what came next. When I tried to delete my account (approx 3 minutes after making it), I was asked…” (1★, v2022.36, GB) - Ship the most requested feature: 9 complaining reviews, avg severity 2.0/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“They now force light mode which is very difficult to look at for someone with a light vision impairment. Please add dark mode back.” (1★, v2026.41, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 2026.42 | 25 | 2.6 | 56% |
| 2026.41 | 97 | 2.5 | 54% |
| 2026.40 | 78 | 2.2 | 58% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Grubhub?
In 300 recent App Store reviews (2011-09-07 to 2026-10-22), the most common complaint theme was pricing / subscription (46% of complaining reviews), and the top specific issue was “answer support requests” (50 reviews).
How many Grubhub reviews are negative?
166 of 300 recent reviews (55%) contained a complaint. Average rating in this sample: 2.28★. Its all-time US App Store rating is 4.7★ from 4.7M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with GrubHub.com.
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